Guest Service Agent (Overnight/Night Audit) - Gaylord Opryland Resort & Convention Center - (1915001
Company: Marriott International, Inc.
Posted on: December 4, 2019
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, you'll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center,
located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is
currently hiring a Guest Service Agent (Overnight/Night Audit).
Responsibilities include: Process all guest check-ins, check-outs,
room assignments, and room change/late check-out requests. Secure
payment; activate/reissue room keys. Ensure rates match market
codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in
computer system. Coordinate with Housekeeping to track room status
and guest concerns. File guest paperwork or documentation. Operate
telephone switchboard station. Run and check daily reports,
contingency lists, and credit card authorization reports. Supply
guests with directions and information. Answer, record, and process
all guest calls, requests, questions, or concerns; follow up to
ensure each has been met to guests'' satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at
beginning and end of shift. Cash guests'' checks, process all
payment types, vouchers, paid-outs, charges, and provide change.
Notify Security of any reports of theft. Follow company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach
common goals; listen and respond appropriately to the concerns of
employees. Comply with quality assurance standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Brentwood, Tennessee; Goodlettsville, Tennessee;
Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna,
Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Murfreesboro , Guest Service Agent (Overnight/Night Audit) - Gaylord Opryland Resort & Convention Center - (1915001, Accounting, Auditing , Murfreesboro, Tennessee
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