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Field Systems Technician - Part-time Seasonal - Nashville South, TN

Company: H&R Block
Location: Murfreesboro
Posted on: September 11, 2020

Job Description:

What you'll do... As a part-time,Seasonal Field Systems Technician (FST),you'll provide technical PC, peripherals, and network support to multiple districts in accordance with the Client Service Center (CSC), EPO Retail, Market and Regional guidelines. You'll also serve as a liaison between business partners and Lead Field Systems Technician (LFST) or Company Support Manager (CSM) to identify and resolve problems.

  • Coordinate the setup, shutdown, and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by EPO Retail
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits
  • Conduct troubleshooting in conjunction with Technology Support Center (TSC) associates, LFST and CSM, as necessary
  • Maintain an inventory of district resources including hot spare tracking and control for computer equipment in the district
  • Ensure essential communication with Business Partners and LFST/CSM on support issues and needs
  • Maintain network and telephone systems in company offices
  • Document hardware problems and their resolution within the ticketing system
  • Assist the LFST/CSM with special projects About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. It would be even better if you also had...
    • Education
      • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
      • Computer networking certification A+, Net+
      • Work Experience
        • Two years of experience working with Windows Environment
        • One year of networking experience
        • One year of troubleshooting, and network environment within an office experience
        • Experience troubleshooting POS systems and peripherals (e.g. credit card and check readers) What you'll bring to the team...
          • High School diploma or equivalent
          • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
          • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems
          • Demonstrated organization, prioritization, and project coordination skills
          • Demonstrated problem solving, decision-making, and analytical abilities
          • Effective oral, written, and interpersonal communication skills
          • Demonstrated ability to work independently and as a team
          • Must be able to lift and transport to up 60 pounds
          • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record

Keywords: H&R Block, Murfreesboro , Field Systems Technician - Part-time Seasonal - Nashville South, TN, Engineering , Murfreesboro, Tennessee

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