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Assistant Service Manager - SR

Company: Pool and Spa Depot
Location: La Vergne
Posted on: June 24, 2022

Job Description:

Pool and Spa Depot, headquartered in LaVergne, Tennessee, is looking to add an Assistant Service Department Manager to our team!The Assistant Service Department Manager will assist the Service Manager in the daily oversight of the Service Department, ensuring customer service and satisfaction.
Job Duties include; but are not limited to the following:

  • Develop and maintain strong customer relationships
  • Ability to troubleshoot, repair and install any and all pool related equipment, safety pool covers, safety fences, etc for residential and commercial customers as well as experience in pool openings, pool closings, routine pool maintenance and installation of pool equipment.
  • Effectively handle continuous service calls in a positive customer service manner
  • Provide quotes for service calls
  • Coordinate service technicians, scheduling and daily tasks
  • Troubleshooting and resolving service issues with swimming pools and hot tubs
  • Administer and perform all activities in line with company procedures regarding the service department
  • Maintain a working knowledge of all products and services
  • Support ongoing learning and development of team members
  • Create and foster a respectful and inclusive team environment
    • Proven track record in customer service and experience in a Service Department
    • Valid Drivers License and a clear driving record
    • Previous experience in swimming pool and equipment maintenance and repair
    • Proficient in Microsoft Office (Word & Excel) and/or Google Docs
    • Organizational, problem solving and analytical skills
    • Positive can-do attitude
    • Acute attention to detail
    • Effective time management skills ensuring meeting deadlines, as promised.
    • Willingness to work in a team environment
    • Willingness to work overtime as needed, including some Saturdays
    • Strong written and verbal communication skills
    • Ability to pass a pre employment drug screen.
      We offer a competitive benefits plan including health benefits. Pool and Spa Depot is a Drug-Free Workplace.
      • 401(k)
      • 401 (k) matching
      • Dental Insurance
      • Disability insurance
      • Employee Discount
      • Health Insurance
      • Life Insurance
      • Paid Time Off
      • Retirement PlanAs a family-owned company that was founded in 1996, Pool and Spa Depot embraces traditional values while placing our customers first. We shop the world and bring in the #1 leading products. With locations serving Nashville, Brentwood, La Vergne, Clarksville and Cookeville, Tennessee as well as Bowling Green, Kentucky, we offer the best selection of inground pools and above-ground pools, equipment, chemicals, portable spas and hot tubs, swim spas, saunas, patio furniture and much more to you and your family.The success of Pool and Spa Depot has come through hard work, long hours, and recruiting the best and most experienced personnel in the Middle Tennessee area. If you are looking for an exciting opportunity, in a fun environment with great benefits, come check out one of our five locations or apply to join our team right here!

Keywords: Pool and Spa Depot, Murfreesboro , Assistant Service Manager - SR, Executive , La Vergne, Tennessee

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