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Sales Operations Manager

Company: Ingram Content Group
Location: La Vergne
Posted on: September 23, 2022

Job Description:

Company Description

Job Description

Ingram Content Group (ICG)is hiring a Sales Operations Manager to contribute to ourteam in La Vergne, TN, just outside Nashville. In this role, you will work closely with the global ICG Services team to ensure smooth publisher onboarding including integration into all appropriate internal systems. This role will also work with Lightning Source Content Acquisition Sales Team leadership to manage all aspects of large publisher order workflows. Additionally, this person will coordinate, communicate, and track all project needs to resolution with internal and external stakeholders.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital books, distribution, publishing sales, and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in global markets. Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you share this passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!

Required Qualifications:

  • Bachelor's degree in business or related field or directly related year for year experience
  • 3 years' experience leading projects, managing internal and external business relationships, and creating other support materials
    Preferred Skills:
    • Experience with process improvement
      Key Responsibilities:
      • Understands internal ICG systems to provide support to all internal and external stakeholders.
      • Provides a white glove setup experience for ICG Services customers.
      • Audits publisher pricing and title engagement between internal ICG systems.
      • Suggests and initiates process improvement changes to ensure the onboarding experience for new customers is easy to understand and execute.
      • Works with ICG management and the ICG IT group to manage the development roadmap for the internal inventory management tools.
      • Manages large order workflows from intake to execution.
      • Manages existing vendor relationships.
      • Research new potential outsource vendor participants.
      • Understands outsource program connectivity and system needs.
      • Works with the EDI team to validate order workflow, validate files transfers, identify, and report any errors to publisher, and successfully work to resolve any file or metadata issues.
      • Works with the ICG Services team to ensure effective utilization of Lightning Source's Print on Demand products and services.
      • Creates and manages reporting to track business KPI's.
      • Defines the scope of projects with internal stakeholders, develops procedures to fully integrate publishers within LS, and leads these projects to completion. Identifies resource needs, third party involvement and other pertinent matters required for the successful execution of projects.
      • Provides documentation of workflow and processes that span inventory management within the ICG services team.
      • Works with internal stakeholders to scope and build reporting to support individual business efforts.
      • Schedules regular calls with key stakeholders to ensure day to day workflow is progressing smoothly.


        Additional Information

        • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
          • 15 vacation days & 12 sick days accrued annually and 3 personal days
          • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
          • Wellness program with access to local fitness centers for one low price - onsite gym and basketball court for associates
          • Avid reader? Numerous opportunities to engage with books and authors
            • Free card registration at the Nashville Public Library
            • Free advance copies available throughout our HQ in Greater Nashville
            • Discounted offers to self-publish with IngramSpark -!
            • Encouraged continued education with our tuition reimbursement program
            • Financial and in-kind opportunities to engage with non-profits in your community
              • Company match program for United Way donations
              • Volunteer opportunities and in-kind drives for non-profits throughout the year
              • Take breaks or brainstorm in our game room with ping pong & foosball
              • Casual Dress Code
                The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

                Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
                • EEO/AA Employer/Vet/Disabled
                • We participate in EVerify.
                • EEO Poster in English
                • EEO Poster in Spanish

Keywords: Ingram Content Group, Murfreesboro , Sales Operations Manager, Executive , La Vergne, Tennessee

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