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HVAC Service Manager

Company: Roscoe Brown
Location: Murfreesboro
Posted on: November 25, 2022

Job Description:

HVAC Service ManagerRoscoe Brown Inc. has been in business in Middle Tennessee since 1940. For over 80 years we have been dedicated to employee success. We are hiring skilled HVAC Service Manager !The ideal HVAC Service Manager:* Desire to work daily to ensure our customers have healthy home and living conditions.* Skilled communicated that educates technicians and helps customers to make informed and confident buying decisions.* Willingness to always go above and beyond with customer service.* Maintains company core values in each work environment positivity, respect, integrity, and commitment.* Self-motivated and willing to teach helpers, peers, and technicians.* Ability to lead, motivate and make confident business decisions for the betterment of Roscoe Brown.Roscoe Brown HVAC Service Manager benefits:* Company supplied uniforms* Health Insurance, 401K, & PTO* Work van/truck provided* Tool payment accounts* Company paid phone* Endless opportunities for learning & leadership growth* Leadership team that is dedicated to giving employees a successful work and life balanceRequirements for HVAC Service Manager: (included, but not limited to):* Manage all HVAC Residential technicians and ensure they are performing to meet company numbers as well as helping the technicians get the necessary training and growth that is needed.* Oversight of field supervisor and team leads to ensure that they are working to help the HVAC team grow while meeting goals and the technicians KPI s.* Coordinate weekly meetings for the HVAC technician team that includes company wide updates and trainings.* Capable of resolving problems and complaints correctly in a timely manner.* Assist along with field supervisor to make scheduling plans, to ensure there is adequate primary and backup availability for after-hours and emergency service.* Maintain clear lines of communication with technicians, dispatch, salesmen, and management.* Track and monitor technicians needs, manufacturer needs, overtime, call backs, and sales leads to optimize the service department.* Assist Service Technicians with pricing questions and quoting repairs, as well as with parts inquiries when warehouse personnel and office staff are unavailable or if the situation is urgent.* Maintain growth of service department through maximization of technician billable time and promotion and monitoring of accessory sales and ensuring technicians are trained on new technology.* Promote Roscoe Brown in all areas, including working closely with dispatchers while also having a steady focus on maintenance agreement sales.* Establish a strong relationship with other mid-level managers to understand what they do and how they work with you to better the HVAC department.* Teach and coach technicians and helpers to ensure steady growth of the HVAC Service Department.* Work with leadership teammates to help grow the company in marketing, recruitment, and our customer database.Experience/Education Required for HVAC Service Manager:* 5 years of HVAC Residential and Commercial Service or supervision experience* Refrigeration knowledge* 2 or 4 years of accredited trade knowledge* Nate, EPA, and TN licenseAll candidates are required to undergo a pre-employment background check and drug screening.If you have questions our recruiter can be contacted at 615-###-####Our office is located at 959 North Thompson Lane in Murfreesboro, TN. HVAC Service Manager will be given a company truck and will be able to take it home.PI197214098

Keywords: Roscoe Brown, Murfreesboro , HVAC Service Manager, Executive , Murfreesboro, Tennessee

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