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Dermatology-Receptionist-FT

Company: MMClinic
Location: Murfreesboro
Posted on: November 19, 2021

Job Description:

Policy Name Check In/Out Medical Receptionist Job Description and Responsibilities
Department Dermatology
Effective Date
Last Revision
Policy Owner Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
Procedure: The job description and responsibilities are defined for Check Out Medical Receptionist in the Dermatology department at Murfreesboro Medical Clinic below:
Job Title Dermatology Check Out Medical Receptionist
Job Description
To provide clerical support in the Dermatology Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions
Work is performed in an
office setting and involves frequent telephone contact, as well as
face-to-face communication with patients. Interactions with others in
constant and interruptive. There is possible exposure to communicable
diseases, toxic substances, bodily fluids, and other conditions common to
medical practice. Varied activities including walking, bending,
reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting
for extended periods of time may occur. Also, occasional stress from
multiple responsibilities.

Job Responsibilities
---
Represent MMC in a courteous and professional manner
---
Greet guests and incoming calls in a polite, prompt, and helpful manner
---
Take accurate messages which include all required information
---
Process voicemails
---
Be at your workstation on time and prepared to start the day
---
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
---
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
---
Answer questions regarding patient appointments or other matters.
---
Schedule, coordinate and reschedule patient appointments as instructed by providers.
---
Screen calls and direct to appropriate staff member.
---
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
---
Provide prompt, efficient, and accurate patient service
---
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
---
Keep your work area and the clinic clean.
---
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
---
Be knowledgeable of and adhere to all MMC policies and procedures.
---
With instruction, perform other duties as required or assigned

Required Skills
---
Excellent customer service skills
---
Strong skills in communicating effectively with co-workers, providers, and patients
---
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
---
Ability to manage/prioritize multiple tasks in an efficient and timely manner
---
Teamwork attitude
---
Flexibility to respond to changing demands
---
Ability to react calmly and competently in stressful situations
---
Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

  • High School diploma or GED
  • Experience preferred but not requiredMMC Vision, Mission, and Values
    Our vision is
    to be a leading contributor to community health through participation in programs
    that promote wellness, facilitate diagnosis, and enhance treatment of
    disease.

    Our mission is
    to foster continuous improvement in community health through the delivery of
    quality, accessible medical and surgical care in a cost-effective manner to
    the residents of Middle Tennessee.

    Our values guide
    our actions as we strive to carry out our mission.
    -
    A progressive
    approach to advances in medicine and changes in
    the health care delivery system
    -
    Responsive to
    patient and community needs
    -
    Collaborative with
    other physicians, hospitals, allied health providers and the community in
    improving health care
    -
    Professional, ethical and
    socially responsible
    -
    Team-oriented management
    and leadership
    -
    A positive,
    open and responsive work
    setting

    • This description is intended to provide only basic guidelines for meeting job requirements.It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
      Acknowledgement

      I
      have read this job description and understand its contents.

      _____________________________ _____________
      Employee
      Signature
      Date

      _____________________________ ____________
      Manager Signature Date

Keywords: MMClinic, Murfreesboro , Dermatology-Receptionist-FT, Healthcare , Murfreesboro, Tennessee

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