Associate Patient Service Specialist Signing Bonus Women's Clinic Murfreesboro
Company: Vanderbilt University Medical Center
Posted on: August 7, 2022
Associate Patient Service Specialist Signing Bonus Women's
Clinic Murfreesboro - 2200815
**Job** : Accounting and Finance
**Primary Location** : TN-Murfreesboro-Women's Health
**Organization** : CWH Operations 303456
**Shift:** : First Shift
The Associate Patient Service Specialist (APSS) provides service to
patient either pre-appointment, during or post appointment with
regular guidance. Responsibilities may include inbound/outbound
telephone calls, cash management, appointment scheduling, process
of insurance updates and patient check in/out.
+ Conducts patient check-in and check-out.
+ Schedules appointments through clinical communication or direct
+ Provides positive first impressions utilizing customer service
+ Ensures point of service collections.
+ Manages reception area, maintains orderly appearance of reception
area; ensures method for accountability of each patient check-in;
proactively communicates appointment updates with patients.
+ The responsibilities listed are a general overview of the
position and additional duties may be assigned.
**_This position offers a sign-on bonus to eligible hires_**
+ 8:30am - 5:00pm
+ 32 hrs/wk (Full-Time)
+ No weekends or holidays
View how Vanderbilt Health employees celebrate the difference they
make every day:
**Discover Vanderbilt University Medical Center:**
**Located in Nashville, Tennessee, and operating at a global
crossroads of teaching, discovery and patient care, VUMC is a
community of individuals who come to work each day with the simple
aim of changing the world. It is a place where your expertise will
be valued, your knowledge expanded and your abilities challenged.
It is a place where your diversity - of culture, thinking, learning
and leading - is sought and celebrated. It is a place where
employees know they are part of something that is bigger than
themselves, take exceptional pride in their work and never settle
for what was good enough yesterday. Vanderbilt's mission is to
advance health and wellness through preeminent programs in patient
care, education, and research.**
**VUMC Recent Accomplishments**
**Because we are committed to providing the best in patient care,
education and research, we are proud of our recent
+ **US News & World Report: #1 Adult Hospital in Tennessee and
metropolitan Nashville, named to the Best Hospitals Honor Roll of
the top 20 adult hospitals, 10 nationally ranked adult specialty
programs, with 3 specialties rated in the top 10 nationally, Monroe
Carell Jr. Children's Hospital at Vanderbilt named as one of the
Best Children's Hospital in the nation, with 10 out of 10 pediatric
specialties nationally ranked.**
+ **Healthcare's Most Wired: Among the nation's 100 "most-wired"
hospitals and health systems for its efforts in innovative medical
+ **Becker's Hospital Review: named as one of the "100 Great
Hospitals in America", in the roster of 100 Hospitals and Health
Systems with Great Oncology Programs and to its list of the 100
Hospitals with Great Heart Programs.**
+ **The Leapfrog Group: One of only 10 children's hospitals in the
to be named at Leapfrog Top Hospital.**
+ **American Association for the Advancement of Science: The School
of Medicine has 112 elected fellows**
+ **Magnet Recognition Program: Received our third consecutive
+ **National Academy of Medicine: 22 members, elected by their
peers in recognition of outstanding achievement**
+ **Human Rights Campaign Healthcare Equality Index: 6** **th**
**year in a row that Vanderbilt University Medical Center was a
Leader in LGBTQ Healthcare Equality.**
_CUSTOMER SERVICE (NOVICE):_ - A continuing focus on the needs and
requirements of customers, anticipating their needs, remaining
sensitive to customers while performing services for them,
responsive to customer needs.
_PATIENT SCHEDULING (FUNDAMENTAL AWARENESS):_ - The ability to
coordinate and schedule patient appointments, surgeries and other
office visits with various computer systems in the hospital or
_MEDICAL TERMINOLOGY & DOCUMENTATION (FUNDAMENTAL AWARENESS):_ -
The ability to comprehend medical terminology and documentation in
an office, or surgical setting.
_PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS):_ - The ability to
receive and record patient information.
+ Organizational Impact: Performs clearly defined tasks and methods
described in detail to achieve standardized solutions that impact
own performance with regular guidance.
+ Problem Solving/ Complexity of work: Follows a well-established
process to solve routine problems where solutions are clearly
+ Breadth of Knowledge: Has basic job knowledge of systems and
procedures that are common to own job.
+ Team Interaction: Individually contributes to the team.
SUPPORTING COLLEAGUES (S1):
+ Develops Self and Others: Continuously improves own skills by
identifying development opportunities.
+ Builds and Maintains Relationships: Seeks to understand
colleague's priorities, working styles and develops relationships
+ Communicates Effectively: Openly shares information with others
and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S1):
+ Serves Others with Compassion: Invests time to understand the
problems, needs of others and how to provide excellent service.
+ Solves Complex Problems: Seeks to understand issues, solves
routine problems, and raises proper concerns to supervisors in a
+ Offers Meaningful Advice and Support: Listens carefully to
understand the issues and provides accurate information and
ENSURING HIGH QUALITY (S1):
+ Performs Excellent Work: Checks work quality before delivery and
asks relevant questions to meet quality standards Ensures
+ Ensures Continuous Improvement: Shows eagerness to learn new
knowledge, technologies, tools or systems and displays willingness
to go above and beyond.
+ Fulfills Safety and Regulatory Requirements: Demonstrates basic
knowledge of conditions that affect safety and reports unsafe
conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S1):
+ Demonstrates Accountability: Takes responsibility for completing
assigned activities and thinks beyond standard approaches to
provide high-quality work/service.
+ Stewards Organizational Resources: Displays understanding of how
personal actions will impact departmental resources.
+ Makes Data Driven Decisions: Uses accurate information and good
decision making to consistently achieve results on time and without
FOSTERING INNOVATION (S1):
+ Generates New Ideas: Willingly proposes/accepts ideas or
initiatives that will impact day-to-day operations by offering
suggestions to enhance them.
+ Applies Technology: Absorbs new technology quickly; understands
when to utilize the appropriate tools and procedures to ensure
proper course of action.
+ Adapts to Change: Embraces change by keeping an open mind to
changing plans and incorporates change instructions into own area
+ High School Diploma or GED (or equivalent experience)
Keywords: Vanderbilt University Medical Center, Murfreesboro , Associate Patient Service Specialist Signing Bonus Women's Clinic Murfreesboro, Healthcare , Murfreesboro, Tennessee
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