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Representative-Customer Service

Company: Baptist Memorial Health Care Corporation
Location: Lynchburg
Posted on: November 19, 2021

Job Description:

Overview and Responsibilities: Job Responsibilities Answers telephones and greets customers using customer service techniques to promote positive image of organization. Triages requests to appropriate service or department, utilizing hospital lists and resources. Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation. Utilizes department modules to orient new employees and volunteers to role to assure accurate and effective services. Completes assigned goals. Job Summary Handles all telephone calls and walk-up requests for designated area. Administers department programs and services. Performs other duties as assigned. Qualifications: Education Description Minimum Required Preferred/Desired Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Description Minimum Required Preferred/Desired 1 year general office or customer service-related experience. 3 years general office or customer service-related experience. Licensure Description Minimum Required Preferred/Desired

Keywords: Baptist Memorial Health Care Corporation, Murfreesboro , Representative-Customer Service, Hospitality & Tourism , Lynchburg, Tennessee

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