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Customer Accounts Specialist (Customer Service Rep)

Company: Ozark River Manufacturing Co.
Location: Murfreesboro
Posted on: January 16, 2022

Job Description:

Ozark River Manufacturing Co. in Murfreesboro, TN is looking to expand their sales and customer service team. We are looking for a candidate that is skilled in Customer Accounts and the management of those accounts. We pride ourselves in professional, friendly (over the phone) customer service.Our culture is happy, snappy, heroic, inventive, and bold!CustomerAccounts Specialist Roles and Responsibilities:Responsible for maintaining existing client relationships with B2C customersResponsible for meeting and exceeding company's service and issue resolution standardsWorks closely with sales team to deliver business services with high level of customer satisfactionResponsible for achieving and exceeding targeted revenues from current and new accounts for B2C consumer sales using cadences and processesResponsible for developing strong and trusted relationships with accounts through timely and accurate communicationsManage high volume of customer calls to ensure customer service and satisfaction meet company's published standardsResponsible for uncovering new B2B leads from existing B2B and B2C accountsDemonstrates MoM growth in follow-up transactions from existing B2B and B2C accountsWorks closely with sales and marketing departments to form strategies that target specific audiences to grow sales and broaden marketServes as main point of contact for all existing B2C accounts regarding orders, lead times, freight quotes, etc.Support B2B accounts requests for pricing, product availability, freight quotes, order status, etc.Our Customer Service Representative Must Have the Following:Aptitude for sales; leading crucial conversations and understanding the complexities of a transactionAbility to educate a customer on Ozark River productsAbility to demonstrate clearly and succinctly communication both verbally and in writingAbility to troubleshoot and issue resolution standardsStrong Proficiency in Microsoft SuiteStrong professional etiquetteExperience with Macintosh OSMinimum of 3 years customer service experience in a professional settingExperience in manufacturing is preferredAdditional Information:Job Type: Full-TimeJob Location: Murfreesboro, TN 37129Work Schedule: M-F 8 AM - 4:30 PMCompensation: $38K - $45K annually based on experienceOzark River Manufacturing Co. is the manufacturer for Ozark River Portable Sinks and we recognize the value of our employees. We're looking for Customer Service representatives who are contributors and embrace the opportunity for personal and professional growth.Check us out at Job Posted by ApplicantPro

Keywords: Ozark River Manufacturing Co., Murfreesboro , Customer Accounts Specialist (Customer Service Rep), Hospitality & Tourism , Murfreesboro, Tennessee

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