Pharmacy Customer Service Associate
Company: Careerbuilder-US
Location: Lebanon
Posted on: January 24, 2023
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Job Description:
Job DescriptionModels and delivers a distinctive and delightful
customer experience.Registers sales on assigned cash register,
provides customers with courteous, fair, friendly, and efficient
checkout service.In accordance with state and federal regulations,
assists the pharmacist, under direct supervision, in the practice
of pharmacy. Responsible for using pharmacy systems to obtain
patient and drug information and process prescriptions.Customer
ExperienceEngages customers and patients by greeting them and
offering assistance with products and services. Resolves customer
issues and answers questions to ensure a positive customer
experience.Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). OperationsProvides customers with courteous,
friendly, fast, and efficient service.Recommends items for sale to
customer and recommends trade-up and/or companion items.Registers
customer purchases on assigned cash register, collects cash and
distributes change as requested; processes voids, returns, rain
checks, refunds, and exchanges as needed. Takes customer to OTC
aisle when possible to assist in locating products.Keeps counters
and shelves clean and well merchandised, takes inventory, and
maintains records. Checks in and prices merchandise as required or
as directed by store manager or communicated by the shift
leader.Performs duties as assigned by Pharmacy Manager, Staff
Pharmacist and Store Manager including utilizing pharmacy systems
to enter patient and drug information, ensuring information is
entered correctly, filling prescriptions by retrieving, counting
and pouring pharmaceutical drugs, verifying medicine is correct,
and checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow.Reports, immediately,
prescription errors to pharmacist on duty and adheres to Company
policies and procedures in relation to pharmacy errors and the
Quality Improvement Program. Reviews and complies with the Walgreen
Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co.
policy regarding Good Faith Dispensing during all applicable
prescription dispensing activities.Handles telephone calls that do
not require personal attention of the pharmacist, including those
to physicians.Processes (corrects and resubmits) manual claims for
third party program prescription services in a timely and efficient
manner, and performs other clerical duties, as assigned by the
Pharmacy Manager.Assists and supports Pharmacy Department on
inventory management activities, such as, ordering, unpacking,
checking and storing shipment of pharmaceuticals. Maintains
knowledge of Company asset protection techniques, and files claims
for warehouse overages (merchandise received, but not billed),
shortages (merchandise billed, but not received), order errors or
damaged goods involving Rx drugs.Ensures compliance with state and
local laws regarding regulated products (e.g., alcoholic beverages
and tobacco products).Constructs and maintains displays, including
promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.Assists with separation
of food items (e.g., raw foods from pre-cooked) and product
placement as specified by policies/procedures (e.g., raw and frozen
meats on bottom shelves). For consumable items, assists in stock
rotation, using the first in, first out method and restock outs.Has
working knowledge of store systems and store equipment.Provides
customer service in the photo area, including digital passport
photo service, poster print and creative machine, suggestive sell
of promotional photo products.Assumes web pick-up responsibilities
(monitors orders in Picture Care Plus, fills orders (pick items),
delivers orders to customers as they arrive at store).Assists with
exterior and interior maintenance by ensuring clean, neat, orderly
store condition and appearance.Complies with all company policies
and procedures; maintains respectful relationships with
coworkers.Completes special assignments and other tasks as
assigned. Training & Personal DevelopmentEarns and maintains PTCB
certification through the designated PTCB training program and/or
state required certification/registration.Attends training and
completes PPLs requested by Manager or assigned by corporate and
acquires continuing education credits. Maintains knowledge and
skill in healthcare and pharmacy, including latest news and
developments.ExternalBasic QualificationsMust be fluent in reading,
writing, and speaking English. (Except in Puerto Rico)Requires
willingness to work flexible schedule, including evenings and
weekend hours.Preferred QualificationsPrefer six months of
experience in a retail environment.Prefer to have prior work
experience with Walgreens.Prefer good math skills so they can fill
prescriptions accurately, including counting, measuring and
weighing medications.Prefer good computer skills.Prefer the
knowledge of store inventory control.Prefer PTCB certification.The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.An Equal Opportunity Employer, including
disability/veterans.To see the salary range for this position
please click here:Pay Transparency Pharmacy Customer Service
Associate . If you are applying on a job board or unable to click
on the link, please copy and paste this URL into your browser
https://jobs.walgreens.com/en/paypcsaPDN-9819ab7c-b18e-4455-bc58-5e5f1173acefSDL2017
Keywords: Careerbuilder-US, Murfreesboro , Pharmacy Customer Service Associate, Hospitality & Tourism , Lebanon, Tennessee
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