Assistant Store Manager - Retail

Company: Tommy Hilfiger
Location: La Vergne
Posted on: March 19, 2023

Job Description:

Job Description:

The Associate Manager's primary function is to manage all aspects of the store, including all personnel, product and merchandising functions, business processes and results for his/her store and the ability to manage the store as the Store Manager in the absence of the Store Manager. The Associate Manager directs and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained. The Associate Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures and create an environment which is results driven. The Assistant Manager is responsible for the development of Employees individually and in partnership with the entire management team. ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (including but not limited to): FUNCTIONAL SUCCESS FACTORS: Delivers Business Results:Utilizes all company tools to drive resultsSelf-driven and results-oriented with a clear business focusStrategic planner with the ability to prioritize according to business needsMaintains track record of effective, sales focused team members that consistently meet the expectations of TH. Ability to accurately communicate statistical results and identify business needs.Ability to speak to local and big picture company goals and initiativesCreates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.Delivers a high level of communication with staff on a daily basis. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals Managing Customer Service:Demonstrates exceptional customer service skills with both internal and external partners Ability to train, develop, and execute S.G.M. and TH Customer Service skillsMaintains a high level customer service culture validated through service results and TH Customer Service recognitionEffectively trains, monitors and executes Direct Replenishment and Recovery process.Effectively manages customer complaints in a timely and effective mannerAdheres to Company Personal Appearance Standards to professionally represent the Tommy Hilfiger image Managing Merchandising:Ability to make business decisions based on current sell-through strategiesMaintains elevated store presentation by training and overseeing execution of standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detailUnderstands product needs and educates team how to evaluate report information Managing Store Operations:Exceptional knowledge of and adherence to all company policies and proceduresEnsures daily management of sales, payroll, controllable expenses, goals and company initiativesAttends company meetings and contributes to the overall company growth and strategyEnsures that team is effectively executing all corporate programsAligns team with activities that will ensure that business goals are metCommunicates with staff daily, at Take 5 meetings, individual sales goals, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help the provide T.H. service and achieve goalsEnsures store has all necessary tools (i.e. Supplies, resources, binders, etc.)Manages in-store Orientation process Managing Human Resources:Actively trains, coaches and provides feedback to management and associatesDevelops strong management team, enabling them to take on responsibilities of the store for a minimum of 1 weekRecruiting and Hiring SkillsConsistently staffed with bench strengthComfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends trainingEffective performance management of store team- including training, coaching and feedbackEffectively leads weekly management meetings and quarterly staff meetingsAbility to diagnose, develop and review the performance of the staff: conduct annual performance reviewsAbility to set clear, actionable goals for self and team STRATEGIC SUCCESS FACTORS: Teamwork:Maintains respect of peer group, staff and supervisorEffective communication through appropriate channels Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environmentDemonstrated success in motivating and leading a team, change management, and problem solving skillsAbility to influence, coach, and mentorCommunicates honestly, openly, and constructivelyCreates energy ,excitement, and recognition around team and individual accomplishment and successClear and concise communicator (verbal & written) Team Building:Enthusiasm, passion and commitment to the TH brandEmpathetic towards other's point of view and needsStrong interpersonal skills with the ability to build partnershipsAble to provide feedback on new employees and manage orientation processStrikes a proper balance between effective delegation and appropriate supervision Agility:Flexible and solution orientedDisplays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needsAligns all store activities to ensure all business goals are metAbility to modify delivery style to ensure understanding of the learnerTakes on additional assignments and work when neededMaintains a sense of urgencyMeets deadlines Results Oriented:Self motivatedPersevering and persistentAbility to drive a result-oriented sales teamExperience managing multiple projects and able to multi-task QUALIFICATIONS: Experience Required: 1 year minimum experience as ManagerMust be interviewed by District Manager and Regional Director. Minimum Education:Minimum high school education or equivalent. Bachelor degree or equivalent work experience preferredWorking knowledge of the computer (MS Office, Web understanding) Schedule Requirements:Ability to do minimum travel, change schedule, adapt to the needs of the position Physical Requirements:Excellent communication skills, both verbal and written in addition to strong interpersonal skillsAbility to maneuver around the sales floor, stockroom and officeAbility to operate cash register and office computer and other equipment PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

Keywords: Tommy Hilfiger, Murfreesboro , Assistant Store Manager - Retail, Hospitality & Tourism , La Vergne, Tennessee