Housekeeping Supervisor (Holiday Inn Express Murfreesboro)
Company: Platinum Companies
Location: Murfreesboro
Posted on: May 26, 2023
Job Description:
Job Profile Summary: Major responsibilities include ensuring
guests are satisfied with hotel cleanliness, responding to guest
needs, ensuring safety and security of guest rooms, maintaining
inventory and cost controls, and managing a motivated and skilled
team together with the housekeeping manager. - Ensure outstanding
guest satisfaction and product quality in accordance with Platinum
Management Services, LLC. and Brand standards. - Maintain
professionalism at all times. - Displays exemplary performance for
staff to follow. - Possess technical knowledge and aptitude. -
-Essential Responsibilities and Duties: include the following - --
Other Duties May Be Assigned:
Adhere to Platinum Management
Services, LLC. and Brand specific standards. Comply with all
applicable federal, state and local laws and ordinances as they
apply to the property, guests and associates. Adhere to safety and
emergency procedures and policies (i.e. evacuation, first aid,
etc.) to include removing all safety hazards. Promote the property
through goodwill, courtesy and a positive attitude. Maintains
current knowledge of local area, attractions and events.
Professional appearance and grooming must be adhered to at all
times. - Uniforms must be worn according to Company and Brand
standards. Assist in preparation of department work schedules to
efficiently handle business volume. Maintain effective key control
including issuance of keys to department personnel. Monitor
departmental personnel hours worked to prevent overtime. A portion
of the workday will be spent working inspecting guest rooms, public
areas and back of the house areas. Assign duties, inspect work, and
investigate complaints regarding housekeeping service and equipment
and take corrective action.Clean Rooms to stay refreshed on
processes.Clean rooms and train new staff members.Be proficient in
front desk/ guest service/housekeeping operations. Review and
follow procedures to report property equipment, furnishing and
supplies in need of repair.Review and follow procedures on Brand
and Company Energy Conservation Program.Assist in regular inventory
count and processes.Be proficient in all housekeeping and guest
service operations. Communicate and report any deficiencies in
guest rooms, out of order equipment etc. to management. Perform
routine inventory counts and place department orders.Maintain
Company and Brand quality assurance (QA) standards.Work with
housekeeping manager in controlling payroll and department expenses
within guidelines.
Ensure compliance with accident/loss
preventive programs.Log items into the Lost and Found and answer
inquiries from guests to meet overall lost & found
satisfaction.Assist the staff in the performance of duties to
include cleaning of lobby, trash removal and laundry.Work closely
with management to ensure that the communication among all
departments is frequent and clear.Prioritize and resolve escalated
customer concerns and complaints.Other duties as assigned.Keep
company business including but not limited to, financials,
personnel, guest and customer data strictly
confidential.Qualifications & Requirements:
Professional appearance and grooming
must be adhered to at all times. - Uniforms must be worn according
to Company and Brand standards.Excellent verbal and communication
skills required.Proficient in English. Bi-lingual a plus.Ability to
compile facts and figures.Ability to meet and maintain
budget.Ability to attend and complete required Company and Brand
training.Adaptable and willing to assist other departments in time
of need.Must be a Self-starter with effective leadership
skills.Proficient with current technologies and software inclusive
of business applications.Ability to work a flexible schedule.Be
organized and work well in a fast-paced team environment.Stand
and/or walk for an extended period of time. - Move, lift, carry,
push, pull, and place object weighing less than or equal to 25
pounds without assistance. Reach overhead and below the knees,
including bending, twisting, pulling and stooping.Have an outgoing
personality.Maintain professionalism at all times.Must have 6 mo.
or more Supervisor/ Manager experience.High School Diploma is
preferred.Powered by JazzHR
Keywords: Platinum Companies, Murfreesboro , Housekeeping Supervisor (Holiday Inn Express Murfreesboro), Hospitality & Tourism , Murfreesboro, Tennessee
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