Night Auditor (Holiday Inn Express Murfreesboro)
Company: Platinum Companies
Location: Murfreesboro
Posted on: May 28, 2023
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Job Description:
Job Profile Summary:The Night Auditor is responsible for
overseeing the auditing, posting and balancing of daily financial
transactions to support the hotels and hotel outlets including Food
& Beverage as well as for continuing effort to deliver outstanding
guest service and financial profitability. - The Night Auditor
should possess a professional warm & welcoming demeanor, must be a
self-starter able to work along and multi-task in a fast-paced
environment. -Possess technical knowledge and aptitude. - Excellent
communication skills are essential in order to communicate both
verbally and in writing with guests, owners and co-workers, and
fully comprehend job assignments.Essential Responsibilities and
Duties include the following - Other Duties May Be Assigned:Adhere
to Platinum Management Services, LLC. and Brand specific
standards.Comply with all applicable federal, state and local laws
and ordinances as they apply to the property, guests and
associates.Adhere to safety and emergency procedures and policies
(i.e. evacuation, first aid, etc.) to include removing all safety
hazards.Promote the property through goodwill, courtesy and a
positive attitude.Maintain thorough knowledge of hotel information
including but not limited to room categories, room rates, packages,
promotions, local area, attractions and events.Be proficient in all
front desk and guest service operations. Be proficient in
housekeeping operations particularly -laundry tasks of operating
machines, sorting, washing, drying and folding clothes and
linens.Anticipate and address guests' service needs, assist
individuals with disabilities.Handle guest complaints and comments
efficiently and courteously. A courteous and professional demeanor
must prevail when handling upset guests and difficult situations.
Calculate account balances and submits to accounting. Processes
reservation advance deposits from receipt of reservation
information to depositing and logging all monies. Performs all
Front Desk duties including check-in, check-out and cashier
procedures in a proper and efficient manner.Follow proper audit
procedures to balance daily revenue and expense transactions,
identifies the causes of out-of-balance situations in a timely
manner, produces various reports for management and takes
initiative to correct errors to prevent reoccurrence.Ensure that
all charges have been properly posted to the appropriate guest
folio or master account, balanced and all supporting documentation
is attached. Reconcile all charges to the ledger.Answer the
telephone efficiently and pleasantly within three rings and with
correct greeting per Company standards.Take each available
opportunity to upsell hotel services, facilities and outlets.Enter
wakeup calls accurately and immediately.Process all payment types,
adjustment vouchers, paid-outs, correction vouchers, and
miscellaneous charges.Report loss prevention/security of any guest
reports or theft to management.Report and record accidents,
injuries and unsafe work conditions to management.Coordinate with
maintenance department on any guest reported or observed
problems.Stock, the pantry/suite/gift shop: Assist with Breakfast
setup Keep company business including but not limited to,
financials, personnel, guest and customer data strictly
confidential.Qualifications & Requirements:Excellent verbal and
communication skills required. Professional appearance and grooming
must be adhered to at all times. -Uniforms must be worn according
to Company and Brand standards. Proficient in English. Bi-lingual a
plus.Ability to attend and complete job and Brand training.Ability
to attain and maintain ServSafe/Food handler/Server permit for Food
and Beverage preparation and serving. Beverages may be inclusive of
alcohol - location specific. Self-starter with effective leadership
skills.Proficient with current technologies and software inclusive
of business applications PMS, POS, MICROS (ERP a+) etc.
Keywords: Platinum Companies, Murfreesboro , Night Auditor (Holiday Inn Express Murfreesboro), Hospitality & Tourism , Murfreesboro, Tennessee
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