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Director of Catering Operations - Gaylord Opryland Resort & Convention Center - (19082651)

Company: Marriott International, Inc.
Location: Murfreesboro
Posted on: July 15, 2019

Job Description:

Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you''ll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is currently hiring a Director of Catering Operations. Responsibilities include: Responsible for the management of all aspects of the Catering department in accordance with company and brand standards. Coordinates details and menus for clients'' functions and maintains budgeted revenues through solicitation of business. Monitors and controls financial and administrative responsibilities including asset protection. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area. Key Competencies include: Provides strong hands-on leadership in developing and directing a cohesive respectful team. Executes exemplary customer service to drive meeting planner and attendee satisfaction and loyalty by assisting the customer and monitoring their satisfaction prior to and during their event. Elevates Banquet experience through contemporary presentations, training or STARS, Capital planning and financial investment. Highly motivated creative and strategic thinker. Operations partner to the Event Planning Team and Divisional liaison to Culinary and F&B Outlet teams. Manage Event Management Divisional profit through the thoughtful management of labor operational expenses. CORE WORK ACTIVITIES Leading Catering Teams Demonstrates self-confidence, energy and enthusiasm. Understands how to manage in a culturally diverse work environment. Uses problem solving methodology for decision making and follow up. Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility. Builds a positive work environment by demonstrating self confidence, energy and enthusiasm. Managing Catering Operations Interacts with other catering employees, customers and guests, vendors and suppliers. Demonstrates knowledge of all departments within the property. Communicates group needs to various departments within the property. Prompts handling of all inquiries within market and parameters. Creates written and verbal presentations effectively. Meet with the Chef prior to function to verify arrangements and to observe the quality of the food presentation. Meet with clients to plan their functions and highlight features of facility as well as available services. Ensuring Exceptional Customer Service Communicates all details of catering events to operating departments and customers. Manages the quality process in areas of customer service and employee satisfaction. Supporting and Coordinating with the Sales and Marketing Function Qualifies business and tracks leads. Solicits and books meetings, conferences and catered corporate and social events. Finalizes and upsells catering arrangements for group/convention business. Negotiates and markets to drive sales and create profits. Identifies customer needs and all sales opportunities which ensure successful catering events. Conducting Human Resources Activities Provides constructive coaching and counseling to employees. Directs the development, training, and mentoring of employees. Demonstrates knowledge of how and when to impose deadlines and delegate tasks. Motivates and provides a work environment in which employees are productive. Listens and responds to employee''s needs. Manages group or interpersonal conflict situations effectively. Develops and manages hourly employees. Adheres to EEO and AA policies. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19082651?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Additional Location - Brentwood, Tennessee; Goodlettsville, Tennessee; Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna, Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Murfreesboro , Director of Catering Operations - Gaylord Opryland Resort & Convention Center - (19082651), Hospitality & Tourism , Murfreesboro, Tennessee

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