Guest Service Agent - Gaylord Opryland Resort & Convention Center - (19125051)
Company: Marriott International, Inc.
Posted on: September 13, 2019
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, youll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center,
located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is
currently hiring a Guest Service Agent. Responsibilities include:
Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests. Secure payment; activate/reissue
room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests. Communicate to appropriate staff
when guests are waiting for an available room. Advise guest of
messages. Clear departures in computer system. Coordinate with
Housekeeping to track room status and guest concerns. File guest
paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card
authorization reports. Supply guests with directions and
information. Answer, record, and process all guest calls, requests,
questions, or concerns; follow up to ensure each has been met to
guests'' satisfaction. Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift. Cash guests''
checks, process all payment types, vouchers, paid-outs, charges,
and provide change. Notify Security of any reports of theft. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests'' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Brentwood, Tennessee; Goodlettsville, Tennessee;
Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna,
Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Murfreesboro , Guest Service Agent - Gaylord Opryland Resort & Convention Center - (19125051), Hospitality & Tourism , Murfreesboro, Tennessee
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