Fast Food General Manager - Hiring Immediately
Company: Long John Silver's
Location: Whitwell
Posted on: April 23, 2024
Job Description:
Position : Restaurant General ManagerPay : $45000-$50000
annuallyThe Restaurant General Manager (RGM) ensures compliance
with company standards in all areas of operation, including product
preparation and delivery, customer relations, restaurant
maintenance and repair, inventory management, team management,
recruitment and retention of crew members, financial
accountability, and ensuring that the highest quality products and
services are delivered to each customer. The Restaurant General
Manager has the overall responsibility for directing the daily
operations of a restaurant ensuring compliance with company
standards in all areas delivering the highest quality products and
services to each guest. The Restaurant General Manager is the
leader of the restaurant and is responsible for successfully
carrying out the policies and procedures of the company and
ensuring profitability.Service:
- Ensures 100% satisfaction for all LJS guests
- Solves customer concerns immediately utilizing BAM! and ensures
they leave happy and satisfied People/Culture:
- Lead team in ensuring Voice of the Customer (VOC) feedback is
collected and acted upon
- Motivates Team Members to perform at or above expected
performance levels
- Ensures staffing levels meet guest service requirements at all
times
- Treats all Team Members with respect while fostering a sense of
teamwork and accountability
- Accountable for positive engagement at every guest encounter
Product:
- Ensures all ingredients and menu items are properly stored,
handled, prepared and presented with the greatest concern for food
safety, accuracy, quality, and guest satisfaction
- Positively impacts profitability by effectively managing
product projections and controlling waste
- Provides, to every guest, a come-back quality service and taste
experience Place:
- Maintains a clean, safe, and comfortable environment for guests
and Team Members
- Clean as you go mentality Ensure the restaurants interior and
exterior, including furnishings and equipment, are clean and in
excellent working condition at all times
- Provides an environment that encourages guests to return
Leadership:
- Recruit, hire, develop, and motivate Team Members
- Provides encouragement to Team Members, including communicating
team goals and identifying areas for new training or skill
checks
- Answers Team Member questions, helps with Team Member problems,
and oversees Team Member work for quality and guideline
compliance
- Communicates deadlines and sales goals to Team Members
- Develops strategies to promote team member adherence to company
regulations and performance goals
- Forecast sales, create work schedules, order and track
inventory, and complete required performance reports
- Ensure cash control, security, safety and food quality
standards are consistently met
- Maintain a local marketing program that focuses on sales
growth
- Performs other duties as assigned by restaurant managementCore
Competencies:Service Orientation The ability to demonstrate concern
for satisfying ones external and/or internal guestsInterpersonal
Awareness - The ability to notice, interpret, and anticipate others
concerns and feelings, and to communicate this awareness
empathetically to othersSelf-Managing Performance - The ability to
take responsibility for ones own performance, by setting clear
goals and expectations, tracking progress against the goals,
ensuring feedback, and addressing performance problems and issues
promptlyInitiative - Identifying what needs to be done and doing it
before being asked or before the situation requiresResults
Orientation - The ability to focus on the desired result of ones
own work, setting challenging goals, focusing effort on the goals,
and meeting or exceeding themActive Learner - Understanding the
implications of new information for both current and future
problem-solving and decision-making and actively strives to build
knowledge and skillsTeam Leadership - The ability to demonstrate
interest, skill, and success in getting others to learn to work
together Role Requirements:
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Minimum of 6 months experience performing as an Assistant
Manager or 1 year of restaurant management experience in similar
environment
- Passed Restaurant General Manager Readiness Checklist
- Must have reliable transportation and the ability to work
nights and weekends
- Take absolute pride in everything you do
- Value customer service and hold the ability to positively
impact guests' experience
- Work well in a fast-paced environment
- Practice high quality food and cleanliness standards
- Bring an upbeat energy and positive attitude to the team
- Has a commitment to timeliness and a sense of urgency
- Ability to read and interpret a variety of instructions
furnished in written, oral, diagram and schedule form
- Ability to add, subtract, multiple, and divide in all units of
measure, using whole numbers, common fractions, and decimals
computing rate, ration and percent
- Ability to solve practical problems and deal with a variety of
variables in situations where minimal standardization exists
Physical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential requirements of the role. While
performing the duties of this role, the employee is regularly
required to:
- Work for several hours in a standing position
- Talk and hear; Communicate with Team members and guests
- Handle, feel and reach with arms and hands
- Sit, climb, and balance
- Stoop, kneel, crouch, and crawl
- Lift and move up to 50 pounds Working Conditions:The work
environment characteristics describe here are representative of
those an employee could encounter will performing the duties and
responsibilities of this role.Exposure to cooking fumesModerate
noise levelExposure to heat and hot cooking equipmentReasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions of the role.Benefits :
- Choice of full medical or MEC insurance benefits for FULL Time
employees.
- Dental, Vision, Short Term Disability coverage for Management
(GM and Assistant) positions available.
- PTO for all employees
- 401(k) with company match for Management (GM and Assistant)
positions. Associated topics: assistant restaurant manager, back
end, day shift manager, deli manager, director, food service
supervisor, general operations manager, night manager, service
manager, shift leader
Keywords: Long John Silver's, Murfreesboro , Fast Food General Manager - Hiring Immediately, Human Resources , Whitwell, Tennessee
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