Director of SAP Customer Enablement (Quote to Cash Process)
Company: A.O. Smith
Location: Nashville
Posted on: March 24, 2026
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Job Description:
Company / Location Information A.O. Smith is a global leader
applying innovative technologies and energy-efficient solutions to
products manufactured and marketed worldwide. The company is one of
the world’s leading manufacturers of residential and commercial
water heating equipment and boilers, as well as a manufacturer of
water treatment products for residential and light commercial
applications. A. O. Smith is headquartered in Milwaukee, Wisconsin,
with approximately 12,000 employees at operations in the United
States, Canada, China, India, Mexico, the Netherlands, and the
United Kingdom. Please Note : At this time, we are unable to
provide visa sponsorship for this role. Candidates must be
authorized to work in the United States without sponsorship now or
in the future. Primary Function We are looking for a driven
individual to join our team and directly lead a team tasked with
the introduction of new digital business processes. Interfacing
directly with business unit, business unit IT leadership and our
stakeholders, you will be responsible for ensuring the right
business solution is identified, developed, and deployed. This
unique role is customer focused, value oriented and will provide
you with the opportunity to demonstrate and grow your problem
solving and technical capabilities while learning about A. O. Smith
end-to-end business processes and go-to market strategy. To be
successful in this role you will need to have strong communication
and leadership skills, a solutions mindset, possess a natural
curiosity, and SAP technical and other related solutions
capabilities expertise. You will lead a team that is focused on
quote to cash business processes and achieving a world class end to
end processes vision and strategy by leveraging technology and
problem-solving skills. The work that you perform and the outcomes
you deliver will have a tangible impact on our ability to succeed
and grow in the rapidly changing digital landscape.
Responsibilities Primary Accountability Serve as the technical
leader and liaison between the business units, business unit IT and
IT for all quote to cash business processes & solutions Conduct
regular sponsor and stakeholder engagement to provide project and
timeline updates, discuss their needs and strategic requirements,
and to provide feedback on how technology can be used to support
organizational success Identify business process simplification and
optimization opportunities by leveraging Lean and Agile
methodologies Developing and leading implementations for successful
delivery of solutions internally and/or managing external software
vendors and service providers Leadership and development to the
technical team; integrate technical expertise and business
understanding to create superior solutions for the company and
customers. Consults with team members and other organizations,
customers and vendors on complex issues. Mentor others in the
functional and technical community Develop and manage project
plans, schedules, and quality gates to track the progress of
projects Key Responsibilities and Duties Directly support the
creation of strategic roadmaps that align with long-term
requirements Partner with Business Unit IT and cross-functional
project teams to validate that requirements are included in the
broader project scope Contribute to cross-functional efforts
focused on optimization of ERP systems and associated business
process optimization to enable operational efficiency and data
visibility Work with BU IT to assess technology-enabled
opportunities for process improvement, cost reduction, revenue
growth, and operational risk mitigation Qualifications Bachelor's
degree in Computer or IT Sciences or equivalent degree. 12 years’
experience in companies that have successfully used IT as a
business lever in driving optimization and change. 5 years of
functional/configuration experience in SAP (process related) 7
years in a leadership role 3 Years of Agile methodology experience
3 life cycle implementations of SAP ECC / S4 in the lead role of
the function strongly preferred Proven track record as a strong
communicator; effective in matrix management, team building and
development; experience engaging with and influencing senior
leadership Strong understanding of process integration between
other business process areas, including customer services,
engineering and supply chain & operations A broad end to end
process acumen of the business value stream and the process
requirements that drive efficiency and increase productivity Strong
understanding of SAP data elements associated with business
processes Understanding of process integration points within SAP
ECC and or S4 Experience in leading and facilitating client
workshops, interviews, etc. with multiple levels of an organization
in a distributed environment (participants in multiple locations)
Flexibility, adaptability, and process improvement approach
Technical proficiency in Microsoft Office, Microsoft SharePoint
Prefer experience with other supporting technology, for example
Salesforce, Web Portals, etc. We Offer Competitive compensation
package and comprehensive benefits plans which include medical and
dental insurance, company-sponsored life insurance, retirement
security savings plan, short- and long-term disability programs and
tuition assistance. LI-AO LI-Hybrid Appcast ADA Statement & EEO
Statement In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis. We consider all applicants for employment
without regard to race, color, religion, gender, sexual
orientation, national origin, age, disability, gender identity and
expression, marital or military status. We also provide reasonable
accommodations to qualified individuals with disabilities in
accordance with the Americans with Disabilities Act and applicable
state and local law.
Keywords: A.O. Smith, Murfreesboro , Director of SAP Customer Enablement (Quote to Cash Process), IT / Software / Systems , Nashville, Tennessee
