IT Support Specialist
Company: Nashville Record Pressing
Location: Nashville
Posted on: April 1, 2026
|
|
|
Job Description:
We are seeking a highly capable and service-oriented IT Support
Specialist to join our team. In this role, you will serve as the
frontline resource for end-user technical support, ensuring the
stability, security, and reliability of our internal IT systems and
infrastructure. The ideal candidate should possess excellent
communication and problem-solving skills, a strong technical
background, and a passion for delivering top-notch customer
service. Responsibilities End-User Support · Provide timely and
effective technical assistance to employees via in-person support,
phone, email, and remote tools. · Troubleshoot and resolve
hardware, software, and system issues while maintaining clear
communication with end-users. · Manage and prioritize help desk
tickets to ensure prompt resolution and accurate documentation. ·
Escalate complex issues appropriately while maintaining ownership
through resolution. Microsoft & Systems Administration · Support
and administer core Microsoft 365 services, including Outlook,
Teams, SharePoint, and related tools. · Manage user accounts,
permissions, and group policies within Windows Active Directory. ·
Assist with basic networking tasks and troubleshooting,
collaborating with senior IT staff or vendors when necessary. ·
Support ERP system access, user provisioning, and issue
troubleshooting. Hardware & Asset Management · Install, configure,
and maintain desktops, laptops, printers, scanners, and other
devices. · Maintain accurate inventory records of IT hardware and
software licenses. · Manage equipment lifecycle processes,
including procurement, deployment, replacement, basic repair, and
decommissioning. Onboarding & Offboarding · Lead the technical
onboarding process for new employees, including account setup,
hardware provisioning, access configuration, and training. · Ensure
timely and secure offboarding procedures, including access
revocation and equipment recovery. Cybersecurity & Compliance ·
Execute company cybersecurity training initiatives and promote
employee awareness of best practices. · Support enforcement of data
security standards, patch management, and endpoint protection
measures. · Monitor for security risks and escalate concerns
appropriately. · Contribute to the ongoing development and
strengthening of our cybersecurity framework. Documentation &
Continuous Improvement · Maintain clear documentation of systems,
processes, and recurring technical issues. · Identify opportunities
to improve workflows, system reliability, cybersecurity, and user
experience. · Contribute to internal IT process refinement and
operational efficiency. Preferred Qualifications Technical Skills ·
Experience working with ticketing systems, remote tools, and
structured helpdesk workflows. · Solid understanding of desktop
operating systems, hardware troubleshooting, and software support.
· Understanding of networking concepts; familiarity with Fortinet
environments is a plus. · Strong working knowledge of Microsoft 365
and Windows environments, including administration, user and policy
management, and general platform support. · Familiarity with ERP
systems and enterprise application support is a plus. Experience &
Education · Bachelor’s degree in Information Technology, Computer
Science, or related field (or equivalent practical experience). ·
Proven experience in an IT support or help desk role with direct
end-user interaction. · Certifications such as CompTIA A, Network,
Security, or relevant Microsoft certifications are a plus.
Professional Attributes · Strong communication and problem-solving
skills, with the ability to translate technical concepts into
clear, practical guidance. · High attention to detail and strong
organizational habits. · Service-oriented mindset with a sense of
ownership and accountability. · Ability to remain calm and
effective in a fast-paced operational environment. · Interest in
cybersecurity and long-term professional growth within IT systems
and security.
Keywords: Nashville Record Pressing, Murfreesboro , IT Support Specialist, IT / Software / Systems , Nashville, Tennessee
