Access Operations Supervisor

Company: Davidson Transit Organi
Location: Madison
Posted on: April 2, 2026

Job Description:

Job Title: Access Operations Supervisor Department: Mobility Services Reports To: Access Manager FLSA Status: Non-Exempt Position Summary The Access Operations Supervisor is responsible for overseeing daily Access Service operations, ensuring safe, efficient, and customer-focused service delivery. This role provides direct supervision to in-house operators, monitors third-party providers, supports compliance with operating procedures, and assists with operational coordination, training, and system functionality. Key Responsibilities Supervision & Performance Management Oversee in-house Access Service operators during daily operations. Address operational and performance-related issues promptly and professionally. Conduct coaching, counseling, and progressive discipline in accordance with organizational policies. Service Oversight & Field Monitoring Perform on-road monitoring of in-house operators and third-party providers to ensure compliance with safety, service, and performance standards. Conduct location assessments to identify safe pick-up and drop-off points, particularly at large or complex facilities. Review service locations to confirm accessibility for both in-house and third-party vehicles without risk of vehicle damage. Customer Service & Complaint Resolution Monitor active and closed customer complaints related to Access Services. Follow up with operators and third-party providers to address concerns, document outcomes, and support service improvements. Operational Support Assist with daily vehicle assignments to ensure service continuity and efficiency. Support data entry and administrative functions for WeGo programs, including Journey Pass. Training, Procedures & Systems Assist in the development, implementation, and maintenance of Standard Operating Procedures (SOPs) and training materials related to Access Operations. Collaborate with IT and relevant departments to ensure onboard vehicle systems and related technology are functioning as intended. Qualifications Required High school diploma or equivalent. Experience in transportation, mobility services, operations, or a related field. Supervisory or lead experience, including coaching and performance management. Strong problem-solving, communication, and organizational skills. Ability to work in the field and conduct on-road monitoring. Ability to operate s non-revenue WeGo vehicle. Preferred Experience working with paratransit or ADA-accessible transportation services. Familiarity with third-party transportation providers and service contracts. Experience with data entry systems and onboard vehicle technology. Commercial Driver’s License (CDL) Physical Requirements Ability to sit, stand, and walk for extended periods of time. Ability to lift, carry, push, or pull items weighing up to 20 pounds . Ability to bend, kneel, reach, and perform physical movements associated with field and vehicle inspections. Ability to safely enter and exit vehicles repeatedly throughout the workday. Working Conditions Combination of office, field, and on-road work. Regular exposure to outdoor environments while performing location checks and on-road monitoring. Ability to work in inclement weather conditions , including heat, cold, rain, and other adverse weather as required by operational needs. May require flexible scheduling, including early mornings, evenings, weekends, or holidays based on service demands.

Keywords: Davidson Transit Organi, Murfreesboro , Access Operations Supervisor, Logistics, Transportation & Drivers , Madison, Tennessee