2,000 calories a day is used for general nutrition advice, but
calorie needs may vary. Additional nutrition information is
available upon request.
*Total calories do not reflect customization. 14" pizza has 17
rectangular pieces, 12" and 10" pizzas have 14 rectangular pieces,
7" and Hand Tossed pizza has 8 pieces. Create Your Own pizza
calories account for crust, sauce and cheese. Salad calories do not
** Indicates the topping contains gluten (customization screen
Indicates the topping is plant-based (customization screen
Position: General Manager
Location: Murfreesboro, TN
Job Id: 926
# of Openings: 1
Reports To (Position): District Supervisor
FLSA Status: Non-Exempt WHO WE ARE
Donatos mission is to promote goodwill through our products and
service, principles and people. In order to grow this mission, it
is important to achieve our business goals through our growth.
Success is achieved by all of us, pulling in the same direction AND
by exhibiting behaviors that generate positive results.
OUR SUCCESS BEHAVIORS At Donatos, we focus on two general
categories of success behaviors, they are: Opportunity
Seeking: Symbolized by the passion we feel in our
heart, this is the entrepreneurial spirit that drives us to find
opportunities, create excitement, build enthusiasm, act like an
owner and accomplish tasks.
Disciplined: Symbolized by focused clarity we have in our head,
this is the logical, strategic, fact based approach to doing
business that focuses all of our passionate enthusiasm toward the
activities that will make a difference.
OUR PHILOSOPHY Live: A balanced, healthy lifestyle brings
you personal power and energy to achieve your dreams. Love: A
clear focus on your values keeps you rooted in what’s important.
Laugh: Understanding and connecting with others builds strong
relationships, fun and creativity. Learn: There is always a
better way…learn, grow, stretch – keep moving forward.
Trust, Integrity, Accountability, Consistency, Hospitality,
Creativity, Community Engagement, Leadership, Fairness, Family,
Humility POSITION SUMMARY
The role of the General Manager is to develop people and build
prosperity. The General Manager is the leader in the restaurant,
acting as a coach, and providing a restaurant environment that is
focused on integrity, honesty and pride. The General Manager
provides resources, training and development, and utilizes a
systematic and principle-centered management approach to maximize
restaurant-operating results, to fulfill the Mission, Vision and
Promise. Effective performance for the General Manager is a balance
of combined results, utilizing Gold Standard measurements.
ESSENTIAL RESPONSIBILITIES Is a customer facing manager, with
most time spent engaging with customers in the Front of House (not
Models performance standards in all Zones; primary
responsibility is to direct and coach, secondary responsibility is
Ensures staffing levels are optimal during all volume periods;
acts in a timely and decisive manner to adjust staffing for
business volume changes.
Effectively controls cash and assets, and ensures adherence to
cash handling policies.
Engages the local community; builds strong relationships that
result in partnerships within the community, win-win opportunities
and sales growth.
Controls food cost components of waste, prep, weights,
portioning, on hand amounts (food orders/buildto/inventory
management) and theft during shifts.
Demonstrates and enforces operating norms such as uniform
policies, timeliness, safety procedures, etc.
Completes assigned shift paperwork; opens and/or closes the
restaurant with proper administrative procedures.
Identifies and removes service barriers; ensures the team
delivers all elements of High 5 Service.
Provides an exceptional work environment / service atmosphere by
treating Associates as respected guests.
Is a problem resolver, remains calm when handling guest
complaints and follows correct steps.
Ensures product quality meets Donatos standards and guest
Properly executes, enforces and manages food safety and
Ensures Associates understand and follow the personal hygiene
standards required by Donatos and the local Health Department.
Seeks out and eliminates potential food safety violations and
unsafe practices or conditions.
Ensures the Restaurant Management Team completes training
required for promotion to the next level.
Coaches and counsels the team to achieve restaurant and personal
Assists all management in developing and ensures the Development
Roadmap process is utilized by all management team members
Communicates performance standards and expectations to all team
members and provides ongoing feedback on progress toward objectives
Ensures new Associates receive proper training and understand
their roles in fulfilling the Mission, Vision and Promise.
Acts as a positive influence in the community, creating goodwill
in our neighborhoods.
Assumes accountability for P & L results.
Delegates’ responsibility among team members for achieving
Identifies areas of opportunity and implements action plans to
achieve cost reductions.
Monitors sales volumes and adjusts projections accurately.
Conducts Meetings: product rollout, benefits, new restaurant
opening, operating systems, etc.
Promotes and maintains a Family environment that promotes high,
positive energy , encourages learning and offers career
The following education, experience, knowledge, skills and
abilities (KSA’s) are required to perform in this role:
Education High School diploma or equivalent. Associate or
Bachelor’s degree preferred.
Internal Candidates must complete required training and
development activities within Donatos Training Roadmap, demonstrate
ability to impact PFE, SVR and SE standards and effectively utilize
Work Experience Six months (internal) experience preferred
1 year in similar role for external candidates preferred
Knowledge, Skill and Abilities (KSA’s) Approachability –
Is easy to approach and talk to; spends the extra effort to put
others at ease; can be warm, pleasant, and gracious; is sensitive
to and patient with the interpersonal anxieties of others: builds
rapport well: is a good listener; is an early knower, getting
informal and incomplete information in time to do something about
Business Acumen – Knows how the business works;
knowledgeable in current policies, practices, trends and
information affecting his/her restaurant; knows the competition; is
aware of how strategies and tactics work in the marketplace.
Composure – Is cool under pressure; does not become
defensive or irritated when times are tough; can be counted on to
hold things together during tough times; is not knocked off balance
by the unexpected; doesn’t show frustration when resisted or
blocked; is a settling influence on crisis.
Confronting Direct Reports – Deals with problem direct
reports firmly and in a timely manner; doesn’t allow problems to
fester; regularly reviews performance and holds timely discussions;
can make negative recommendations when all other efforts have
failed; deals effectively with troublemakers.
Customer Focus – Is dedicated to meeting the expectations
and requirements of internal and external customers; gets
first-hand customer information and uses it for improvements in
products and services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their
trust and respect.
Delegation – Clearly and comfortably delegates both
routine and important tasks and decisions; broadly shares both
responsibility and accountability; tends to trust people to
perform; lets direct reports finish their own work.
Developing Direct Reports – Provides challenging and
stretching tasks and assignments, holds frequent development
discussions, is aware of each direct report’s career goals;
constructs compelling development plans and executes; pushes direct
reports to accept developmental moves; will take direct reports who
need work; is a people builder.
Directing Others – Is good at establishing clear
directions; sets stretching objectives; lays out work in a
well-planned and organized manner; maintains two-way dialogue with
others on their work and results; brings out the best in people; is
a clear communicator.
Fairness to Direct Reports – Treats direct reports
equitably; acts fairly, has candid discussions; doesn’t have a
hidden agenda; doesn’t give preferential treatment.
Hiring and Staffing – Has a nose for talent; hires the
best people available from inside or outside; is not afraid of
selecting strong people; assembles talented staffs.
Integrity and Trust – Is widely trusted; is seen as a
direct, truthful individual; can present the unvarnished truth in
an appropriate and helpful manner; keeps confidences; admits
mistakes; doesn’t misrepresent him/her for personal gain.
Listening – Practices attentive and active listing; has
the patience to hear people out; can accurately restate the
opinions of others even when he/she disagrees.
Managing and Measuring Work – Clearly assigns
responsibility for tasks and decisions, set clear objectives and
measures; monitors process, progress and results; designs feedback
loops into work.
Motivating Others – Creates a climate in which people want
to do their best; can motivate many kinds of direct reports and
team members; can assess each person’s hot button and use it to get
the best out of him/her; pushes tasks and decisions down; empowers
others; invites input from each persona and shares ownership
visibility; makes each individual feel his/her work is important;
is someone people like working for and with.
Organizing – Can marshal resources to get things done; can
orchestrate multiple activities at once to accomplish a goal; uses
resources effectively and efficiently.
Personal Learning – Picks up on the need to change
personal, interpersonal and managerial behavior quickly; watches
others for their reactions his/her attempts to influence and
perform and adjusts; seeks feedback; is sensitive to changing
personal demands and requirements and changes accordingly.
Presentation Skills – Is effective in a variety of formal
presentation settings: one – on – one, small and large groups, with
peers and bosses; commands attention and can manage group processes
during the presentation; can change tactics midstream when
something isn’t working.
Process Management – Good at figuring out the processes
necessary to get things done; knows how to organize people and
activities; understands how to separate and combine tasks into
efficient work flow; knows what to measure and how to measure it;
can see opportunities for synergy and integration where others
can’t; can simplify complex processes; gets more out of fewer
Time Management – Uses his/her time effectively and
efficiently; values time; concentrates his/her efforts on the more
important priorities; gets more done in less time than others; can
attend to a broader range of activities.
Physical Requirements Must be able to safely and successfully
perform the essential functions of this position, meeting
qualitative and/or quantitative productivity standards.
Ability to lift up to 50 pounds.
OUTCOME BASED PERFORMANCE METRICS Net SALES comp between 1% and
Achieve a RETENTION (turnover) rate of 50% to 75%.
Achieve an EXECUTION operations assessment (PFE) average of 83%
Achieve a PROFIT (Target PAC) of 97% to 102.99%.
Achieve a Promoter Score of Green Standard.
Achieve the minimum required guest survey count
Results within the above ranges will result in an “Achieves
Expectations” review rating. Achievements outside of these ranges
will result in either an Exceeds or Below Rating in the category,
based on the actual result.