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Operations Supervisor - Shipping

Company: Ingram Content Group
Location: La Vergne
Posted on: June 9, 2021

Job Description:

Job Description

Ingram Content Group (ICG) is hiring for a Operations Supervisor to contribute to our Operations team in La Vergne, TN. The Operations Supervisor oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures.

Want to join a key team that helps the world read?

The Operations Supervisor ensures that all TAT times are observed in accordance with priority work and customer commitments. Monitors and instructs all associates assigned to shift, and ensures that throughput is maximized and efficiencies within the process are observed, with an emphasis on quality standards and practices. Serves as LSI on-site management for night and/or weekend shifts when needed.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

Required Qualifications:

  • High school diploma or equivalent.
  • 2 years of experience in a supervisory position within a print production environment, or comparable management experience.

Key Responsibilities:

  • Supervises the associates assigned to the print floor, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards put in place.
  • Works to ensure that all assigned tasks are accomplished in a timely and effective manner.
  • Responsible for the daily supervision of associates including proper record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures.
  • Performs operations on the print floor as required. Quickly responds and elevates any equipment downtime issues, through interaction with both internal and external vendor support.
  • Tracks product/department processing and completion in accordance with established TAT schedules and production goals.
  • Audits individual productivity and quality to ensure operators are meeting expected and established standards.
  • Identifies root causes of failure to meet these standards and takes corrective action as needed.
  • Compiles a thorough pass-down to inform incoming shift of current operations status, through an interactive crossover with incoming management staff.
  • Keeps Senior Management aware of all issues that may impact the ability of the shift to provide effective and efficient production and meet established service levels.
  • Maintains consistent quality assurance standards through interaction with the Quality team to ensure that orders are processed completely and accurately.
  • Manages multiple distribution systems and processes including DMS, DOCS, Distribution Management, to ensure timely delivery of high priority work and ensure all orders are shipped in a timely manner.

Keywords: Ingram Content Group, Murfreesboro , Operations Supervisor - Shipping, Other , La Vergne, Tennessee

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