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Quality Manager

Company: Tower Automotive
Location: Lebanon
Posted on: June 10, 2021

Job Description:


Serves as Quality Management Representative for IATF 16949. Responsible for coordination, implementation and supervision of quality programs and systems that comply with IATF 16949 requirements. Optimizes product quality through internal and external inspection of raw materials, purchased parts, finished goods, production operations and processes, consistent with established standards by performing the following duties.


The following job/task functions have been identified as the core functions of this position. However, the supervisor or manager may assign additional duties associated with this position.

  • Serves as the Quality Management Representative
  • As the Quality Management Representative, has the responsibility and authority that includes: ensuring that processes needed for the quality management system are established, implemented and maintained
  • Reports to top management on the performance of the quality management system and any need for improvement, ensuring the promotion of awareness of customer requirements throughout the organization
  • Represents the needs of the customer to address quality requirements, such as selection of special characteristics, setting quality objectives and related training, corrective and preventative actions, product design and development
  • Obtains sample approval including customer dimensional layout, lab processes including documentation of acceptance or rejection of said samples
  • Provides quality characteristics during product or process development to meet customer expectations
  • Coordinates development and maintenance of the Quality Manual and Quality System Requirements
  • Develops a short and long term quality plan identifying objectives that address the highest priority elements of the quality system
  • Identifies and analyzes total quality costs including prevention, appraisal, internal and external costs and for formulating action plans to reduce these costs
  • Administers measuring equipment system
  • Addresses and follows through with in-house and customer issues
  • Audits vendor's ongoing quality control systems and participates in quality review audits in our facility by our customers
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, equipment and products
  • Creates and directs environmental test functions
  • Directs an ongoing Quality Training Program
  • Provides support in solving production floor issues
  • Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability
  • Performs all duties and operates machinery & equipment according to TOSHA standards and company procedures using required safety equipment (gloves, sleeves, earplugs, etc.)
  • Travels to customers and suppliers as necessary
  • Performs activities of those supervised
  • Punctual and regular attendance is required
  • Keeps work areas clean and orderly
  • Participates in continuous improvement activities
  • Assumes other duties as directed by supervisor

IATF 16949 / ISO 14001

All associates are required to conform to IATF 16949 and ISO 14001 standards and procedures. Required to read and review all applicable IATF 16949 and ISO 14001 procedures and process flows. Champions IATF 16949 conformance in department.


Manages the overall direction, coordination and evaluation of the Quality Department. Directly supervises five non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Specific Requirements

The requirements listed below are representative of the required customer knowledge, skill, and/or ability.

IATF 16949 and applicable customer quality standards as required.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or five years plus related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Business Judgment:

Ability to adhere to all company policies and procedures in a professional and consistent manner. Able to apply common sense understanding and use appropriate judgment in routine business situations with supervisor, co-workers and customers. Maintain the ultimate example of business judgment and professional conduct at all times. The ability to understand and strictly follow both internal and external business ethics and standards.

Technical Skills:

Keywords: Tower Automotive, Murfreesboro , Quality Manager, Other , Lebanon, Tennessee

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