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Customer Service Representative/Materials Planner

Company: Tower Automotive
Location: Lebanon
Posted on: June 12, 2021

Job Description:


Provide materials support to achieve safety, quality, productivity and delivery to assure internal and external customer satisfaction.


Intermediate level position where colleague has reached competency in the discipline. Understands and applies concepts. Performs varied and more complex tasks, using independent judgment with minimum supervision. Makes decisions within broad parameters. May mentor less experienced colleagues.

  • Support the Company''s mission, vision, values and goals in the performance of daily activities.
  • Provide key input into the development of departmental strategic goals along with identifying key measurable to support the departmental goals.
  • Responsible for assisting in completing cycle counts and verifying current inventory.
  • Responsible for assisting in the maintenance, some programming, and integrity of the software (currently IGEAR) that collects the data from production and then enters into QAD.
  • Responsible for making adjustments, communicating the adjustments to Finance and entering the approved adjustments into QAD.
  • Responsible for updating the tracking spreadsheets accurately.
  • Assists in overseeing all inventory transactions and reporting on the master schedule.
  • Responsible for assisting in the accurate maintenance of inventory and records, and timely entry of receipts into the business system.
  • Responsible for the set-up and maintenance of the auto-label printers.
  • Assisting in the development and implementation of new processes to improve departmental efficiency.
  • Partner with Quality colleagues on maintenance of materials/quality systems.
  • Responsible for the coordination of the annual physical inventory.
  • Responsible for assisting in plant inventory reduction efforts.
  • Interact with Production Control & Scheduling and Shipping, Receiving, Warehouse and Packaging colleagues.
  • Utilize teamwork to develop plant synergy.
  • Supply daily, weekly, monthly, and annual reports as required.
  • Participate in team problem solving activities and process improvement activities (ex. 8 D Reporting, Kaizen, etc.).
  • Support plant activities towards achieving customer awards and quality registrations (ex. TS 16949, Gold Pentastar etc.)
  • Assist with plant activities to achieve quality, productivity and cost reduction goals.
  • Responsible for reporting all accidents or injuries, however minor and all work place hazards to the department leader immediately.
  • Follow all internal and OSHA required safety procedures in the performance of daily work activities.
  • Maintain a positive working relationship with all levels of the organization.
  • Maintain high standards of housekeeping in work area.
  • Adherence to all company policies & procedures (ex. Quality Policy Manual, Colleague Handbook, Level II Procedures, etc).


Reports directly to the Materials Manager. Interfaces on a frequent basis with Operations, Quality, Finance and Maintenance. Interfaces on an as needed basis with Engineering, Human Resources and IT.


  • Ability to identify, select, train and coach materials talent.
  • Provides model behavior to demonstrate corporate values.


  • Associates Degree in related field or equivalent experience.
  • Three or more years experience in materials.
  • Good computer skills. Ability to use Microsoft Office software.
  • Ability to assume responsibility with the corresponding authority and accountability. Results oriented.
  • Excellent follow-up and accountability skills.
  • Excellent organizational, analytical and communication skills.
  • Ability to work well with others in a team environment.
  • Ability to read and write in English and perform mathematical calculations.


Duties include but are not limited to: stand, walk, twist, bend, lift, see, talk, and hear. May be required to travel on an infrequent basis. Occasionally exposed to moving mechanical parts, vibration and hazardous materials.

The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.

Required Skills

Required Skills

  • Responsible for reading and understanding the TS16949 and ISO-14001 procedures located at K:/winapps/data/TS Team/Procedures

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills:

Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Business Judgment:

Ability to adhere to all company policies and procedures in a professional and consistent manner. Able to apply common sense understanding and use appropriate judgment in routine business situations with supervisor, co-workers and customers. Maintain a higher standard of professional conduct and ethics in more complex business situations such as negotiations with customers or presentations to management.

Technical Skills:

Ability to work with the following software packages or programs:

  • Microsoft Office at an intermediate level
  • Effective email and electronic communication skills are required

Ability to work with the following data base programs and/or hardware:

  • MQ1 database at an intermediate level
  • QAD database at an intermediate level

Ability to work with the following tools or machinery

  • Forklift Permit

Required Experience

Education and/or Experience:

High school Diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education or experience.

Keywords: Tower Automotive, Murfreesboro , Customer Service Representative/Materials Planner, Other , Lebanon, Tennessee

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