Ascend is the largest credit union in Middle Tennessee and one
of the largest credit unions in the United States, with over $3
billion in assets. With an occupation-based field of membership,
Ascend is focused on the expansion and diversification of the
select employee groups it serves, which creates greater security
for the credit union and its member-owners. Approximately 650
employees serve more than 207,000 members from 29 Middle Tennessee
branch locations, Regional Operations Center, Teller Center and
Ascend recognizes that its employees are critical to the credit
union's sustained success and future growth. Our employees are the
face of the credit union and their personal successes fuel the
success of the team. Through collaboration between employees,
management, our membership and our Board, we fuel an engine that
propels the credit union forward.
Thank you for your interest in a career with Ascend Federal
Credit Union! Being employed by Ascend is vastly different than
just holding a job. The credit union prides itself on providing
employees rewarding career opportunities, competitive benefits and
a unique work culture. The credit union's commitment to its
employees is fostered by its commitment to the member-owners,
ensuring dedicated and engaged employees to serve the membership.
Ascend's vision to be the most loved credit union in our market by
employees and members alike has earned the credit union
distinctions including Federal Credit Union of the Year (NAFCU,
2015), Best Credit Union to Work For (2016, 2017, 2018, 2019 and
2020) and Training Top 125 (2015, 2016, 2017, 2018 and 2019).
Ascend offers a GREAT Total Rewards Package Including:
+ Competitive compensation with minimum starting salary at
+ Culture that prides itself on promoting from within
+ Bonus potential
+ 100% Company paid medical premiums and long term disability
+ Company paid life insurance and AD&D
+ Impressive 401(k) match program
+ Voluntary programs such as dental, vision, additional group
term life, accident, cancer, short term disability and critical
illness coverage (Full-time)
+ Paid Time Off that accrues based on length of service
+ Tuition assistance
+ Ten paid holidays each year (Full-time)
Receive, greet, and provide a variety of service functions for
credit union members. Assist and direct members with the PASSport
+ Greet members, ascertain their needs, update the lobby traffic
log to assure the proper personnel are alerted to the members need
and warmly handoff the member to the appropriate service
representative or assist them with the PASSport experience if
+ Assist members with inquiries and provide general information
regarding credit union.
+ Answer telephone and take message or route call to appropriate
+ Provide account information requested by members such as
account balance, cleared check information, deposits, withdrawals,
transfers, checks returned, check verification, etc. Post requested
transactions that cannot be handled through PASSport which include
credit card cash advances, cashier's checks and coin machine
+ Troubleshoot VTM (video teller machine) issues and complete
VTM disputes as needed.
+ Assist member with self-service coin machine if applicable to
the branch location.
+ Assist member in completing appropriate paperwork and set-up
for services. Be able to explain services to the member and
demonstrate the use of the service.
+ Other duties including ordering share drafts, processing and
maintenance change of addresses, preparing stop payments, ordering
copies of statements and share drafts and reset PIN for instant
+ Follow policy and procedures related to the Bank Secrecy Act
(BSA), Anti-Money Laundering (AML), Customer Identification Program
(CIP), and Office of Foreign Assets Control (OFAC) daily to ensure
compliance with current regulations.
+ Provide notary service to the membership (if applicable).
+ High school graduate or equivalent.
Knowledge, Skills and Abilities:
+ Must be able to communicate with members in a positive manner
and present a friendly, professional image.
+ Must be accurate in all telephone and maintenance
+ Working knowledge of Microsoft Outlook.
+ Must have ability to operate or have ability to be trained to
operate related office equipment, including computer terminal,
receipt and check printers, calculator, fax machine, copier,
telephone and typewriter.
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Ascend Federal Credit Union is an Equal Opportunity
Job ID: 2021-3055
External Company URL: https://www.ascendfcu.org
Street: 1900 N. Main St.