Welcome to Western Connecticut Health Network, a comprehensive
group of Hospitals, Medical Practices and Home Care designed to
know our patients well. WCHN is comprised of Danbury, New Milford,
and Norwalk Hospital as well as Western Connecticut Home Care, and
Western Connecticut Medical Group. We are united by our mission to
improve the health and well-being of those who live in the
communities we proudly call home. We believe our dedicated and
talented employees are the cornerstone of providing the best in
patient care, and we are seeking qualified and compassionate
individuals to enhance the delivery of care to the communities we
Direct oversight for multiple departments and reporting to the
Vice President of Operations. Responsible for the collaborative
development and implementation of operating plans within the
Departments and across the organization. Accountable for managing
the cost, quality and service. Develops operational and capital
budgets and business plans consistent with the organization's
mission and vision. Demonstrates and promotes core values, service
excellence and continuous quality improvement.
Oversees the day-to-day operations for multiple departments.
Accountable for financial outcomes of service areas. Oversees
the development and submission of capital and operating budgets,
manages expenses, monitors budget variances and implements
corrective action when necessary.
In accordance with the organization's mission, vision and goals,
the Operations Director anticipates the future, examines the
competitive environment, formulates strategic plans and articulates
the vision for accountable areas.
Supports the Chair of Medicine in the development and
implementation of Department of Medicine initiatives and works
closely with the Medical Staff to build a trusting partnership in
development and pursuit of service excellence.
Works collaboratively with the Business Development Team to
effectively analyze and manage physician relationships and referral
patterns to maximize service volume.
In collaboration with the VP of Operations, manages and directs
market analysis in order to continuously evaluate the competitive
position of accountable services, and develops and implements
annual marketing plans for accountable service.
Maintains an environment committed to the highest standards of
quality care, patient safety and customer service. Works with
staff, Hospital management and medical staff to identify and
implement innovative approaches to improving care.
Supports clinical quality initiatives under the medical
directors for accountable services. Collaborates with management
staff and physicians to support performance improvement
initiatives, including the use of Lean and Six Sigma
Participates in hospital-wide initiatives relating to compliance
with regulatory and healthcare standards, such as Joint Commission
and oversees inspection readiness with managers of assigned areas
to ensure departments meet all regulatory requirements.
Monitors and promotes a strong customer service focus. Provides
leadership for continuous improvement in patient access, Press
Ganey and HCAHP scores, turnaround time and physician
Oversees Department Revenue Cycle analyzing trends, CDM,
accounts receivable and determines areas for improvement and
implements appropriate action plans.
Collaborates with Human Resources to implement strategies
focused on the recruitment, retention and growth of a
well-qualified workforce. Makes final decision on the hiring of
personnel and on the selection and promotion of managers and
Builds and maintains a strong, cohesive and high performing
leadership team for his/her areas of responsibility, interviews,
hires, orients, coaches, evaluates and manages performance issues
for direct reports, holding them responsible and accountable.
Promotes a work environment in collaboration with the management
team which fosters employee development, promotes self-directed
teams and establishes communication processes. Regularly meets with
management team and staff to ensure communication.
Oversees the development and implementation of tactics to
support achievement of Network Goals, including but not limited to,
patient experience, employee engagement, financial strength and
quality/safety and service.
Participates in internal and external committees, task forces,
etc., as appropriate.
Assumes on-call administrative duties as assigned.
Fulfills all compliance responsibilities related to the
- Performs other duties as assigned.
This position required a minimum of a Bachelor's Degree and a
minimum of five years of experience in health care administration
in a management capacity.
Leadership Skill Requirements: Maintain and model organizational
values: (Compassion, Excellence, Integrity, Fiscal Responsibility
Action and Results-Oriented: Ability to establish key goals,
drive and track results among multiple decision-makers and
stakeholders and meet deadlines in a fast-moving environment.
Political Savvy and Diplomacy: Ability to maneuver through
complex, politically-charged situations and understand the dynamics
and culture of the organization. Ability to anticipate problems and
negotiate solutions with peer sand senior leadership and other key
stakeholders. Ability to build relationships through integrity and
trust: Ability to quickly gain the trust and respect of others,
drive collaboration, build a teamwork environment, search for the
Influencing Skills: Ability to lead an organization using
influence, rather than possessing direct authority of others, being
sensitive, yet direct in both verbal and written
Managing Complexity: Ability to lead and drive results in a
complex organization, achieving alignment between often conflicting
priorities, initiatives and people.
Functional/Technical Skills Requirements: Analytics and
strategy: Expertise in developing and executing data-driven
approaches to enhancing business decision-making and improving
operational performance (preferably in healthcare). Advanced
knowledge of business intelligence best practices, familiarity with
fact-based management tools and techniques to drive strategies and
a continuous improvement culture.
Communications: Excellence written and verbal communications
skills. Ability to take abstract, complex and/or technical
information and break it down for a variety of audiences in a way
that is meaningful for them.
Functional Oversight: Issue identification, gap analysis,
ability to prioritize business needs and executive solutions.
Financial Management: Ability to understand financial reports,
develop basic financial models, and identify trends, variances, and
opportunities. Minimum Experience: Five years
Masters Degree Preferred. Licensed Clinical Background
Location: Norwalk-34 Maple St
Org Unit: 438
Department: Network Administration
Work Type: Full-Time
Standard Hours: 40.00
Work Schedule: Day 8
Exempt from Overtime: Exempt: Yes
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Qualified Applicants are
considered for positions and are evaluated without regard to mental
or physical disability, race, color, religion, gender, national
origin, age, genetic information, military or veteran status,
sexual orientation, marital status or any other classification
protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known
physical or mental limitations of a qualified applicant with a
disability unless the accommodation would impose an undue hardship
on the operation of our business. If you believe you require such
assistance to complete this form or to participate in an interview,
please contact Human Resources at 203-739-7330 (for reasonable
accommodation requests only). Please provide all information
requested to assure that you are considered for current or future