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Customer Service Representative

Company: The Foundation Specialists
Location: Columbia
Posted on: June 12, 2021

Job Description:

TFS- The Foundation Specialists, the regional leader in foundation, crawl space, & concrete repair, is looking for a Scheduling Coordinator to join our growing Customer Care team.

Our purpose is to redefine the construction industry by providing each customer with a remarkable experience. We care deeply & strive to build a long-term relationship with each customer & employee. We want our employees to know they are valuable to us & we want them to experience success in a way they never imagined for themselves.

What We Provide

* A trusting, respectful, & fun culture * The best training & tools to get the job done * A solid pay & benefits package * A team you can be proud of * Opportunities for professional growth

What You Would Do

* Be the glue that keeps all the scheduling of customers & jobs running well * Review & coordinate all details needed for our installation or sales scheduling * Communicate closely with each customer for scheduling, quality follow up, & ensuring that they are kept in the loop in all steps * Keep customer records & database current & accurate * Assist in ensuring our projects are complete and error-free * Provide vital tactical support to each department & their managers * Represent us by taking calls, scheduling sales, & service appointments * Provide each customer with a remarkable experience

What We Need

* Successful experience in customer service scheduling * Customer service experience in a call center environment preferred * Exceptional telephone, communication, & interpersonal skills * Ability to see the overall picture while giving high attention to every detail * Proficiency in computer skills including navigating multiple tabs, windows & systems * Ability to pass pre-employment drug screen & background check

If you are an organizational rock star who can be an ambassador to our customers, while providing excellent support to our production teams in the field & want to be valued for what you bring to the team, join us. APPLY TODAY!

For more information about our company, visit

Keywords: The Foundation Specialists, Murfreesboro , Customer Service Representative, Other , Columbia, Tennessee

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