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IT Support Specialist

Company: Leviton Manufacturing
Location: Lebanon
Posted on: June 12, 2021

Job Description:

Our IT Support Specialist will be the onsite expert and primary point of contact for several applications used in a Distribution environment. This person will be responsible for providing technical support and problem resolution for various software and hardware, escalating issues when necessary, and maintaining a high level of communication with the Manager of Information Technology.


  • Provide onsite applications support and troubleshooting for assigned systems. Work directly with internal developers, technical support, and vendors when necessary
  • Maintain a thorough understanding of the business and technical functions of assigned systems
  • Assume responsibility for the maintenance and enhancement of assigned systems
  • Provide support for common IT tasks, password resets, new user setups, etc.
  • Support desktop, laptop, printers, RFs, network infrastructure. Contact internal support or contracted provider when necessary
  • Independently manage project tasks or small support projects
  • Working knowledge of PC and Office software
  • Prepare and evaluate system test data to ensure adherence to business requirements and standards
  • Define, recommend, and implement solutions to business problems and requests in response to changing business conditions
  • Inform management on a regular basis on the status of assigned projects and activities and perform within defined timeframes
  • Develop and maintain sound client and IT cross-functional working relationships
  • Stay current on latest technologies that are related to Business Application Support and actively seek educational experience to better one’s knowledge base and productivity
  • 24x7 on-call availability is required with immediate response to incidents
  • Any and all responsibilities deemed necessary by management
  •  

Education & Experience

  • Bachelor’s degree or equivalent work experience
  •  Minimum 1 year IT experience
  • AS400 iSeries experience preferred
  • Oracle EBS experience a plus

 Skills & Abilities

  • Excellent problem-solving and critical thinking skills
  • Proactive self-starter, resourceful, able to work independently as well as part of a team
  • Excellent customer service and interpersonal skills to work with end users
  • Have the potential to improve skills and knowledge base to succeed and advance with Leviton

Travel

  • 10% overall; may be significantly higher during duration of a project

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

 

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Keywords: Leviton Manufacturing, Murfreesboro , IT Support Specialist, Other , Lebanon, Tennessee

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