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Loan Servicing Specialist

Company: CapStar Financial Holdings, Inc.
Location: Manchester
Posted on: June 12, 2021

Job Description:

Job Purpose:

This position is responsible for the timely and accurate review of loan onboarding and maintenance activity, preparing loan payoff quote letters, and assisting with research of general ledger activity.

Job Responsibilities:

1. Audit activity related to loan onboarding and critical maintenance.

2. Quality control review of transactions processed within all areas of Loan Operations.

3. Prepare payoff quote letters within established Service Level Agreements.

4. Proactively identify issues or needed changes, recommend resolution, and participate in quality improvement efforts.

5. Research activity in general ledger accounts to aid with processing turnaround times.

6. Establish, foster, and maintain strong and positive working relationships with team members, Lending, Operations Staff and department managers, and other business partners. Provide a high level of customer service when responding to internal departments to resolve issues.

7. Attend all Bank Secrecy Act (BSA) training at least annually offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the bank's compliance with Bank Secrecy Act-BSA/AML- Anti-Money Laundering policies and procedures, which include detecting potentially suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting.

Note: Incumbent may be asked to perform other non-essential duties as assigned.

Job Qualifications:

Education - High school diploma or GED required some college preferred.

Experience - Experience booking consumer/commercial loans is required.

* Knowledge of consumer/commercial loan documentation and terminology is required. * Detail-oriented with the ability to complete thorough research * Minimum one year experience with a financial institution * Excellent communication skills both verbal and written * Intermediate computer skills with demonstrative knowledge of Microsoft, Excel, Word, Adobe, and E-mail * Experience in a fast-paced environment and ability to meet turnaround and deadline requirements

Keywords: CapStar Financial Holdings, Inc., Murfreesboro , Loan Servicing Specialist, Other , Manchester, Tennessee

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