CS Representative - Located in Brentwood, TN
Company: Tractor Supply
Posted on: November 23, 2021
Located in Brentwood, TN
Seasonal Opportunity- Fully Remote- Must be in the greater
Classes beginning 10/25 through the end of Janurary
More than a Place to Work.
As a Customer Solutions Team Member at Tractor Supply Company, you
will strive to make our customers' day by providing legendary
service as you solve problems during phone and email conversations.
We believe in teamwork, so you will be empowered to identify
creative solutions to customer challenges, but we will be there to
support you along the way.
Your Incredible Career Starts here.
We are here to celebrate your hard work each day, and we value your
long-term development. We thrive on open communication, so tell us
what you need, and we will be there for you. With your winning
attitude and open mind, we are committed to helping you grow. We
look forward to welcoming you to the Tractor Supply team!
Full-time : Our schedule operates on a rotation that requires
Saturday and Sunday shifts every other weekend.
This position offers an hourly rate of $15.25 paid on a bi-weekly
Responsibilities: Professionally represents Tractor Supply
Companies Mission and Values and the Brand during each customer
Answers inbound calls in a Call Center environment
Resolves and documents all customer contacts, inquiries, and
concerns in the system.
Follows through with a sense of urgency on any research or
additional contact to ensure customer complaint or query is
resolved in a timely manner.
Partners with the field, vendors and internal departments to ensure
resolution to customer contacts as needed.
Provides product information and project information, which could
include recommending products to purchase and/or their effective
May perform other duties as assigned *
Qualifications: Basic computer skills with experience in Microsoft
Word, Microsoft Excel
Strong communication (verbal, listening, and written) and
Must have ability to handle conflict positively
Strong sense of urgency
Must demonstrate strong problem solving, multi-tasking and critical
Experience in call logging systems is preferred
Customer service-focused call center experience is helpful
Tractor Supply Company (TSCO), the largest rural lifestyle retailer
in the United States, is dedicated to enhancing our strong company
culture built on our Team Members' commitment to our Mission and
Values. With over 1,900 stores in 49 states and an innovative
e-commerce platform, Tractor Supply ranks in the Fortune 300 with
annual revenues of more than $11 billion and growing! Come grow
your career with us as we serve those who live "Life out Here"!
Click Here to See Why We are a Great Place to Work!
Tractor Supply Company offers a competitive Benefits package,
including Medical, Dental, & Vision plans, to all Full-time Team
Members as well as Part-time Team Members who are deemed eligible
based on a minimum hours requirement. In addition, TSC offers
access to other Benefits such as a Health Savings Account, Life
Insurance, 401(k), and an Employee Stock Purchase Plan.
Keywords: Tractor Supply, Murfreesboro , CS Representative - Located in Brentwood, TN, Other , Eagleville, Tennessee
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