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Call Center Representative

Company: Vaco Technology
Location: Lewisburg
Posted on: January 15, 2022

Job Description:

Role: Call Center Representative 2 years long term contract Pay: 17/hr.Location: Lewisburg, TN Shift: M-F 8:00 AM - 4:30 PMTraining: Training is two and a half weeks long. It will take place on-site. Description: Agents could take up to 50 calls per day and log each call in our system as well as enter up to 50 transactions in our system.Manage large amounts of incoming calls Generate sales leads Identify and assess customers. Needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customersSpecific Responsibilities for this position may include:

  • Answer incoming calls and respond to customers emails
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Entering accurate ordering information into a company system.
  • Comfortable working in fast-paced environments
  • Strong time management and organizational skills
  • Proficiency in Microsoft Office Products (Excel, Word)
  • The ideal candidate will be a high-energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.Successful candidates will have:
    • Ability to analyze unlike information and draw conclusions/recommendations
    • Strong verbal, written and interpersonal communication skills
    • Proficiency in MS Office tools
    • The high degree of self-motivation to address and improve business needs.
    • Sense of urgency, self-initiative, commitment, and sense of ownership is a must.
    • Superior follow-up and follow-through skills
    • Highly organized and flexible with the ability to prioritize their individual time while balancing customers' demands and requirements to meet company objectives and goals.
    • Agents must type 50 + WPM
    • Excellent customer service skills
    • Strong written and oral communication skills
    • Experience in MS Office***Multiple Openings***

Keywords: Vaco Technology, Murfreesboro , Call Center Representative, Other , Lewisburg, Tennessee

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