Sr. Coordinator Group Services - Gaylord Opryland Resort & Convention Center - (22004828)
Company: Marriott International, Inc.
Posted on: January 16, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Gaylord Opryland Resort & Convention Center, located at 2800
Opryland Dr, Nashville, TN , 37214 is currently hiring a Sr.
Coordinator Group Services.
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs,
determine appropriate room type, and verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system. Respond to any
challenges found for accommodating rooming requests by
communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists
using reservation systems, revise room blocks to maintain the
required number of available rooms and keep organized files of all
groups. Set-up proper billing accounts according to accounting
policies. Conduct weekly bill reviews with Group Housing
Coordinators. Lead discussions with departments to improve Group
Housing accuracy and efficiency.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of
formats. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Murfreesboro , Sr. Coordinator Group Services - Gaylord Opryland Resort & Convention Center - (22004828), Other , Murfreesboro, Tennessee
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