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Call Center Representative

Company: Wilson County Chevy Buick GMC
Location: Lebanon
Posted on: May 15, 2022

Job Description:

Job DescriptionBusiness Development RepresentativeCall Center RepresentativeBilingual Applicants (Spanish/English) are highly desiredAt Wilson County Motors, we are committed to an environment where the customer is always treated with respect and dignity. We are a family-owned and operated business and our employees are our most valuable resource. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!Benefits

  • Medical, Dental & Vision Insurance
  • 401K + Match
  • Life Insurance
  • Personal time off (PTO) + Sick Days + Vacation
  • Short/Long Term Disability
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Discounts on products and servicesResponsibilities
    • Answer customer calls and establishes follow-up with service and/or sales appointments.
    • The rep will not be making outside cold sales calls
    • Schedule service appointments as requested by the customer.
    • Respond quickly to Internet, phone, and live chat inquiries using email, scripts, and other templates.
    • Provide customers inquiring about vehicle purchases with initial product information and direct them to the appropriate dealership resources.
    • Follow up with leads that are not ready to make an appointment or did not arrive for their scheduled appointment.
    • Participate in team and process development sessions – keeping positive relationships with teammates, service teams, and dealership management.
    • Utilize CRM tracking system daily.Qualifications
      • At least one previous role based in customer service experience
      • Excellent teammate with a collaborative attitude and eagerness to improve
      • Prompt and courteous demeanor
      • Positive and hardworking personality
      • Strong computer skills
      • Valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Wilson County Chevy Buick GMC, Murfreesboro , Call Center Representative, Other , Lebanon, Tennessee

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