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Call Center Representative

Company: Butler Technical Group
Location: Lewisburg
Posted on: September 22, 2022

Job Description:

Call Center Representative

Location: Lewisburg, TN (37091)

Job ID: #64729

Job Overview:

We are Customer Service for a family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:

* Dealer referrals to distributors
* Provide customers with order information, assistance
* Product support: Parts and Equipment
* Transactional: Orders, Claims and Invoicing
* Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
* Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
* Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Training:

Training is two and a half weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems Regular hours are Monday-Friday 8- 4:30 pm

Qualifications:

* Agents must type 60+ WPM
* Excellent customer service skills
* Strong written and oral communication skills
* Experience in MS Office
* Familiarity with SAP and Sales Force a plus

Education:

* High School Diploma or GED

All agents will be subject to a drug test and background check

Benefits provided:

* 6 paid holidays
* 401K
* Medical, Dental and Vision Insurance

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler Technical Group, Murfreesboro , Call Center Representative, Other , Lewisburg, Tennessee

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