Customer Care Specialist
Company: Capstar Bank
Posted on: November 25, 2022
*Job Purpose: *
Delivers exceptional customer care while performing a variety of
financial transactions accurately and efficiently. Addresses
inquiries and maintains product and service knowledge to make
referrals and leverage cross-sell opportunities to achieve
financial center and bank growth objectives. Responsible for
adhering to policy and procedures to minimize loss and maintain
cash control of the bank's assets.
Job Responsibilities: *
Provide exceptional service by developing customer relationships,
including prompt acknowledgement of the customer, maintaining a
friendly, courteous demeanor and professional image, and ensuring
customer satisfaction with each transaction.
Be responsive, knowledgeable, and timely with correspondence and
Accurately and efficiently complete customer transactions,
including but not limited to, cashing checks, processing deposits
and withdrawals, savings account transactions, change orders,
processing transfers, loan payments, redeeming bonds, cash
advances, cashier's checks, stop payments, wire requests, address
changes and account maintenance. Also responsible for processing
mail, night depository and ATM transactions, as applicable.
Follow applicable policies and procedures, regulations, and
security processes, completes necessary documentation and maintains
customer trust and confidentiality.
Maintain an extensive working knowledge of the complete suite of
products and services offered.
Responsible for balancing cash drawer and maintaining control and
accounting of the Bank's cash assets.
Perform daily office responsibilities to maintain efficient
operation of the financial center, including but not limited to:
Bank Opening/Closing, Vault Opening/Closing, Cash Shipments,
Handling Cash Drawers, Safe Deposit Box Opening/Closing.
Responsible for achieving performance standards for referrals and
cross-sell of products and services to achieve growth
Maintain scheduling flexibility and effectively partner with
financial center colleagues and management.
Operate cash/bank technology systems.
Participate in all applicable training, including BSA/AML, Reg CC,
and additional training as required by the job function.
*_Note: _*_Incumbent may be asked to perform other non-essential
duties as assigned._
Job Qualifications: *Describe the minimum qualifications needed to
complete the job responsibilities.
High School Diploma/GED required
Cash Handling experience; previous customer service/sales
experience preferred. Must have at least moderate computer
Management Activities: *Check all that apply
Interview, select and train employees
Set and adjust their rates of pay and hours of work
Direct the work of employees
Appraise employees productivity and efficiency for the purpose of
recommending promotions or other changes in status
Handle employee complaints
Plan the work
Determine the techniques to be used
Apportion the work among the employees
Determine the type of materials, supplies, machinery, equipment or
tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and
Provide for the safety and security of the employees or the
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more
full-time employees or their equivalent (1 full-time employee at 40
and 2 half-time employees at 20 hours each , are equivalent to 2
Authority to hire or fire other employees, or makes suggestions and
recommendations as to the hiring, firing , advancement, promotion
or any other change of status of other employees are given
Discretion & Independent Judgment: *Answer all questions and
provide multiple specific examples.
Answer **(**If yes, give multiple examples)*
Does this position have authority to formulate, affect, interpret,
or implement management policies or operating practices?
Yes: Retail Operating procedures
Does this position have authority to commit the employer in matters
that have significant financial impact?
Does this position have authority to waive or deviate from
established policies and procedures without prior approval?
Does this position have authority to negotiate and bind the company
on significant matters?
Is this position involved in planning long or short-term business
Does this position represent the company in handling complaints,
arbitrating disputes or resolving grievances?
Does this position have authority to make an independent choice,
free from immediate direction or supervision or make decisions or
recommendations that may occasionally be reviewed, revised or
Yes: this position is required to resolve customer issues as they
Physical Requirements: *Indicate requirements that are
representative of those that must be met to successfully perform
the essential duties of this job.
Ability to speak and hear. Close and distance vision. Frequent
sitting with some walking and standing. Frequently lifts/carries up
to 5 lbs. Continual use of manual dexterity and gross motor skills
with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements (check all that
Identify and distinguish colors
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Lift/carry 26-50 lbs.
Lift/carry over 50 lbs.
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Working Conditions: *Indicate the environmental aspects of the
Continually works in normal office conditions and in close
proximity to others.
Additional working conditions (check all that apply)
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Wet or humid conditions
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
Near loud noises
In areas of strong vibration
Job Type: Full-time%58047475%
Keywords: Capstar Bank, Murfreesboro , Customer Care Specialist, Other , Woodbury, Tennessee
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