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Patient Services Representative

Company: Special Kids, Inc.
Location: Murfreesboro
Posted on: March 16, 2023

Job Description:

Ensures efficient operations of the Nursing Center by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Greets visitors and callers and handles inquiries or directs them to the appropriate people according to their needs.
  • Answers multi-line telephone system, gives information to callers and takes messages or transfers calls to appropriate individuals.
  • Returns phone calls and email messages in a timely and professional manner.
  • Listens respectfully and calmly to families' grievances/complaints and communicates their concerns to Nursing Center leadership.
  • Participates in ensuring safety and security of patients and staff by following policies and procedures related to entry to building, infection control, fire code, electrical safety, Safety Data Sheets (SDS).
  • Checks patients in and out through the electronic medical record system (EMR).
  • Enters staff assignments provided by Lead Nurse into EMR.
  • Cancels patient appointments and enters reason for cancellation in EMR, as notified by nurses and parents.
  • Collects and records payments, and forwards payments for processing.
  • Operates office equipment, such as fax machine, copier, scanner and phone system, and arranges for repairs when equipment malfunctions.
  • Manages paper and electronic filing systems accurately by recording information, updating and scanning paperwork, and maintaining documents such as intake paperwork, annual paperwork, attendance records and student, visitor and volunteer logs.
  • Enters and maintains patient information in the EMR.
  • Maintains inventory of office supplies, completes purchase order (PO) requests, places monthly orders for supplies and schedules maintenance and repairs after purchase orders are approved.
  • Processes medical records requests according to policy and procedure.
  • Liaises with Volunteer Coordinator to schedule, orient and supervise volunteers.
  • Tracks attendance and tardies, generates related reports, and individualizes letters from templates for attendance and tardies.
  • Generates, posts and distributes communication flyers and posters.
  • Assists with Faxing documents and order requests to patients' providers.
  • Assists Therapy Center administrative/front office staff when necessary to keep the incoming fax cue at a reasonable level, routing and labeling documents accordingly.
  • Assists with kitchen duties such as laundry, dishwashing and occasionally meal and snack preparation.
  • Cleans work area and equipment as assigned and as needed throughout the workday.
  • Attends meetings and conferences and participate in other activities to promote professional growth. Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School Diploma or High School Equivalency (HSE) Diploma (formerly General Education Degree GED); related experience and/or training in a medical office preferred.

    Computer Skills

    To perform this job successfully, an individual should have basic computer skills including knowledge of Microsoft Office software and the ability to learn new software and web-based applications such as electronic medical records (EMR). Experience with EMR system preferred.

    Certificates, Licenses, Registrations

    AHA BLS Provider Certification with skills testing.

    • Compassion
    • Willingness
    • Courage
    • Faith

Keywords: Special Kids, Inc., Murfreesboro , Patient Services Representative, Other , Murfreesboro, Tennessee

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