Float Pool Family Care Coordinator

Company: DCI Donor Services
Location: Nashville
Posted on: May 7, 2025

Job Description:

DCI Donor ServicesCome work with DCIDS (New Mexico Donor Services, Sierra Donor Services, Tennessee Donor Services) without having to relocate! The Float Pool Family Care Coordinator is a full-time role that leads family donation conversations throughout our 3 Organ Procurement Organizations! This opportunity is perfect for experienced coordinators looking for travel opportunities that include DCIDS benefits! This is an exciting opportunity to be apart of a team that is passionate to end the transplant waiting list by saving and improving lives through organ and tissue donation and transplantation!SUMMARY FUNCTION: - -Works with donor hospital personnel, physicians, and Organ Recovery Coordinators (ORC's) or Donation Coordinators (DCs) to obtain organ and tissue authorization. -Must utilize consistent communication and empathy for both the donor family and potential transplant recipients. -Extensive on call services and call duties are required. -May assist with the bereavement program and provide care to both donor and non-donor families as applicable. Services are provided to all DCIDS OPOs (NMDS, SDS, TDS). As a member of the Float Pool team, call locations will vary based on staffing needs and donation activity. - - - - - - - - - - - - - - - - - - - - - - -MAJOR DUTIES AND RESPONSIBILITIES -

• Provides extensive on call services to obtain authorization for organ and tissue donation. -On call responsibilities may be affected by increased donor activity, staffing shortages, etc. -Facilitates the authorization process for potential organ and tissue donor families prior to, during and after death declaration. -Provides families with the detailed information required to give legal informed authorization for anatomical donation or describes the donation process to families of registered donors. -
• Responds on site independently and/or in conjunction with ORC or DC to all appropriate hospital referrals within designated time outlined per policy and procedure. -Assess donor registries to determine prior authorization for donation. -
• Communicates with the attending physician and other leaders of the healthcare team to establish rapport and facilitate a collaborative planned approach for obtaining -authorization. -Communicates accurately and timely information to the ORC or DC regarding the family status. -Will communicate directly with donor families, hospital personnel, physicians and company personnel. -
• Will visually assess donors, interpret charts, document information and communicate findings. -
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. -Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. -
• In the event of neurological deterioration and/or cardiac cessation, provides education to the potential donor family to include signs and symptoms of brain death, the process of diagnosing brain death, or cardiac cessation and withdrawal of support. -As appropriate, discusses organ and tissue donation opportunities with the potential donor family with the goal being to obtain authorization for donation. -
• In the event the potential donor stabilizes and is no longer considered a potential organ donor, establishes an appropriate support system in collaboration with the health care staff, brings closure to the relationship with the family and returns if needed or requested. -
• Provides appropriate information for the bereavement program to all potential organ and tissue donor families who wish to participate. -As appropriate, provides a follow-up letter to donor families. - - - -Facilitates donor family and recipient communication in accordance with company policy and procedure. -
• Performs other duties as assigned. - -PHYSICAL TRAITS: - Walks, stands and sits. -Must drive to on call assignments. - Communicates verbally and in writing with donor families, hospital personnel and physicians. - -QUALIFICATIONS: -Education Required:BA/BS preferred or equivalent work experience - - - - - - - - - - - - - - - - - - - - - - - -Experience:2 years or more of experience as a Family Care (Family Support) Coordinator with an OPO. -Licenses/Certifications: -Valid driver license with ability to pass MVR underwriting requirements. -Computer Skills:Working knowledge of computers and basic data entry skills required.DCIDS is an EOE/AA employer - M/F/Vet/DisabilityPId40e58791a14-37820-37367598

Keywords: DCI Donor Services, Murfreesboro , Float Pool Family Care Coordinator, Other , Nashville, Tennessee