CUSTOMER SVCE SPEC
Location: Cookeville
Posted on: February 25, 2021
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Job Description:
CUSTOMER SVCE SPEC.:This position is responsible for answering
and responding to inbound and outbound calls from customer clients,
third-parties, and internal departments i.e. - Retail, Business,
Commercial, Wealth & Investment Management and other functional
areas. This position also provides effective, accurate and quality
operational and technical support for various online products and
systems. In addition, this position is responsible for identifying
and referring appropriate financial solution opportunities for
other banking products and services that support the client"s
needs.
In this role you will receive and/or place phone calls, which are
basic and routine, answer client and non-client questions within
set standards. Perform various administrative and maintenance
functions and troubleshoots operational and technical problems
within guidelines and policies that are basic, routine and
sometimes complex.
Qualifications
Basic Qualifications: High school diploma or GED. Previous PC and
typing experience. Solid written and verbal communication skills.
Demonstrated job stability.
Preferred Qualifications: 1 year of experience in banking and/or
telephone customer service.
Keywords: , Murfreesboro , CUSTOMER SVCE SPEC, PR / Public Relations , Cookeville, Tennessee
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