MurfreesboroRecruiter Since 2001
the smart solution for Murfreesboro jobs

Service Desk Analyst

Company: Ascend Federal Credit Union
Location: Murfreesboro
Posted on: September 16, 2020

Job Description:

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with approximately $2.5 billion in assets.--With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners.--Approximately 650 employees serve more than 207,000 members from 28 Middle Tennessee locations and the Corporate Headquarters.--Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.Overview:The Service Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give remote or in-person, hands-on help at the desktop level.--This position will work closely with other members of the Ascend Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.Education:Two year degree in Information Technology/Computer Science or equivalent technical training required.--Four year degree in Information Technology / Computer Science preferred.Beginner level certification such as CompTIA A+, Microsoft Technology Associate (Windows OS) or HDI-SCA.Experience:Minimum one year of experience in information technology supporting enterprise Windows desktop environment.Minimum one year of experience installing, troubleshooting operating systems (Win 7/10), Microsoft Office, and other software in an enterprise environment.Knowledge, Skills and Abilities:--Knowledge of basic PC hardware, use of remote tools to support remote end users.--Knowledge and experience with O365 Suite, including the Office desktop clientWorking knowledge and experience with ITIL foundation processes.Must be able to manage multiple projects/tasks concurrently; and prioritize requests and complete assignments within an estimated timeframe; and organize, schedule, and coordinate a variety of activities and projects.Must have the ability to learn new software and hardware packages and adapt to changes in technology.Must have the ability to establish and maintain cooperative working relationships with all those contacted during the course of work.Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly.--Ability to troubleshoot user issues and use all available tools to attempt to resolve all user issues.Highly self-motivated and directed. Keen attention to detail with proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Exceptional customer service orientation with ability to present ideas in user-friendly language..Experience working in a team-oriented, collaborative environment.Hours may be unpredictable because of unforeseen problems arising, updates, etc.Regular and reliable attendance is required.Possession of a valid, unrestricted driver's license.

Keywords: Ascend Federal Credit Union, Murfreesboro , Service Desk Analyst, Professions , Murfreesboro, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Independent Contractor Truck Drivers
Description: Job Description MT Select's promise and commitment to Independent Contractors:
Company: MT Select
Location: Nashville
Posted on: 09/29/2020

CDL-A Flatbed Owner Operator Truck Driver- Same Day Pay
Description: CDL-A OTR Owner Operator Truck Driver JobsGrow your CDL-A business with flatbed, step deck heavy haul routes At Bennett Motor Express, we know there''s nothing more important than family. In fact, our (more...)
Company: Bennett Motor Express
Location: Nashville
Posted on: 09/29/2020

CDL-A OTR Flatbed Owner Operator - 1 yr EXP req
Description: CDL-A OTR FLATBED OWNER-OPERATOR TRUCK DRIVER JOBSAs a CDL-A owner operator, you need stable freight to fulfill the promise you made to yourself to succeed. With access to the highest levels of flatbed (more...)
Company: CRST
Location: Nashville
Posted on: 09/29/2020


Customer Service Delivery Driver (5413)
Description: Driver Job Description Domino's Pizza - Team Murph - Nashville, TN - Earn up to 20 per hour or more with tips Great things are happening at Domino's Pizza, and we are looking for exceptional people (more...)
Company: Domino's
Location: Nashville
Posted on: 09/29/2020

Delivery Driver -" Flexible Schedule (5419)
Description: DriverJob DescriptionDomino''s Pizza - Team Murph - Nashville, TN - Earn up to 20 per hour or more with tips Great things are happening atDomino''s Pizza, and we are looking for exceptional people
Company: Domino''s
Location: Nashville
Posted on: 09/29/2020

Elite Regional - CDL A Truck Driver
Description: Call 888 776-0959 TodayWest Side Transport, based in Cedar Rapids, IA, has been in business for over 45 years. Started by the Vogt family, cleaning grain spills at train yards with just a few trucks (more...)
Company: West Side Transport
Location: Nashville
Posted on: 09/29/2020

Warehouse Handler (Weekend/Weekday Shifts Available)
Description: Warehouse/Shopper Team Member Seasonal, Full-Time, Part-Time, Flexible Hours br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location br Nashville br Job opportunities (more...)
Company: Amazon
Location: Nashville
Posted on: 09/29/2020

Premade Team OTR Drivers - Weekly Pay!
Description: HUGE Opportunity for Premade Team OTR Drivers 1,300- 1,400 weekly Call a recruiter today at 866-793-0625 or apply online Are you Pegasus
Company: CRST Dedicated East
Location: Nashville
Posted on: 09/29/2020

Pizza Delivery Driver (5413)
Description: Driver Job Description Domino's Pizza - Team Murph - Nashville, TN - Earn up to 20 per hour or more with tips Great things are happening at Domino's Pizza, and we are looking for exceptional people (more...)
Company: Domino's
Location: Nashville
Posted on: 09/29/2020

Seasonal Warehouse Operator
Description: Shifts: Early Morning, Day, Evening, Weekend 10 10 Location: La Vergne 10 Job opportunities vary by location. We update postings daily with open positions. 10 10 Hourly pay rate: Earn 15.00 min (more...)
Company: Amazon Workforce Staffing
Location: Nashville
Posted on: 09/29/2020

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Murfreesboro RSS job feeds