Customer Service Rep/Dispatcher

Company: Roscoe Brown Inc
Location: Murfreesboro
Posted on: January 15, 2022

Job Description:

Classification: Non-Exempt Job Type: Full - Time Position Available Level: Employee Reports to: Call Center Manager Date: 2021 ====================================================================================== Summary: Promote customer satisfaction by converting incoming customer calls into booked service appointments. Responding in a genuine and emphatic manner to all Roscoe Brown, Inc. callers. General Duties and Responsibilities - (included, but not limited to): -- Convert incoming customer service calls into booked service appointments. -- Deliver call scripts with an authentic cadence; be clear, compelling and personable. -- Respond to customer requests, resolving issues with promoting the brand. -- Be professional and establish customer rapport, encouraging repeat business. -- Participate in training to boost booked calls and practice outbound calling. -- Adhere to the company's plan for resolving customer complaints quickly and favorably. -- Maintain and update customer database with complete and accurate information. -- Daily follow-up on lost opportunities. -- Process customer payments. -- Communicate with dispatch, Call Center Supervisor, and other leaders in the company. Education/Experience/Skills: -- High School Diploma is required -- Proficient in English (oral and written) -- Proven track record in customer service -- Ability to build trust and demonstrate empathy. -- Personality that blends well with a fast-paced, goal-driven environment -- IT competent; good typist and proficient with phone systems -- Highly organized with exceptional follow-through abilities -- Strong verbal and written communications; active listener -- Sound judgement and critical thinking skills -- PI157749015

Keywords: Roscoe Brown Inc, Murfreesboro , Customer Service Rep/Dispatcher, Professions , Murfreesboro, Tennessee