HVAC - Residential Installer

Company: Roscoe Brown Inc
Location: Murfreesboro
Posted on: August 7, 2022

Job Description:

Job Title: HVAC - Residential Installer
Classification: Non-Exempt
Job Type: Full Time
Level: Employee
Reports to: Install Field Manager
Date: 09/21
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Summary: A successful HVAC Residential Installer will enable the organization to fulfill/achieve its field services goals by providing supervision and development of front-line employees who are responsible for delivery of field services. Candidate will also be responsible for training and quality control.

General Duties and Responsibilities HVAC - Residential Installer- (included, but not limited to):

Provide direct oversight and supervision of employees performing field service, installation, and customer service work. Utilize customer service skills to respond to elevated customer calls and offer customer issue resolution.
Develop, coach, mentor, and motivate technicians, manage workload and resource allocation, execute performance reviews, institute corrective actions, and support resources through training and development.
Make decisions and recommendations regarding field activities while considering various independently analyzed alternatives; collaborate with other departments to develop solutions.
Develop solutions relating to changes in policies and procedures and company direction; interface with senior management, customers, vendors, and clients to understand policies, procedures, and milestones to create strategies that meet goals.
Complete all tasks given from management, including but not limited to service calls, maintenance calls, and all other field and office duties.
Company policy does not allow employees in this group to take company vehicles home after hours.

Education/Experience/Skills of a HVAC Residential Installer:

Must have two or more years of combined experience performing and/or supervising field or customer service activities.
Experience leading, coaching, and developing employees.
Lead by example
Flexibly and organized
Be a self-starter and able to motive team members

Licenses or Certifications Required of a HVAC - Residential Installer:

Valid TN Driver's License and insurability requirements may apply
Pre-employment drug test required
Well groomed, neat appearance
Lift up to 75 pounds; be able to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.
Observe all company procedures and safety rules
Maintain accurate time records and send to payroll when required
Work as part of our team to ensure customer satisfaction

Physical/Mental/Visual Requirements: Requires frequent standing, walking, climbing, use of manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near/far vision, color definition, hearing, and speech. Heavy lifting required. Frequently climbs, kneels, bends, steps up/down and/or reaches above shoulder.

Physical Working Conditions: Works outside, exposed to excessive cold/heat, excessive humidity/dampness and operates moving equipment or vehicles. Rarely works alone, exposed to dust/dirt/pollen, water, chemicals/ solvents/detergents/cleaners. Walks on uneven surfaces or climbs ladders. Hazards may include back injury.

PI185946186

Keywords: Roscoe Brown Inc, Murfreesboro , HVAC - Residential Installer, Professions , Murfreesboro, Tennessee