HVAC - Residential Installer
Company: Roscoe Brown Inc
Location: Murfreesboro
Posted on: August 7, 2022
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Job Description:
Job Title: HVAC - Residential Installer
Classification: Non-Exempt
Job Type: Full Time
Level: Employee
Reports to: Install Field Manager
Date: 09/21
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Summary: A successful HVAC Residential Installer will enable the
organization to fulfill/achieve its field services goals by
providing supervision and development of front-line employees who
are responsible for delivery of field services. Candidate will also
be responsible for training and quality control.
General Duties and Responsibilities HVAC - Residential Installer-
(included, but not limited to):
Provide direct oversight and supervision of employees performing
field service, installation, and customer service work. Utilize
customer service skills to respond to elevated customer calls and
offer customer issue resolution.
Develop, coach, mentor, and motivate technicians, manage workload
and resource allocation, execute performance reviews, institute
corrective actions, and support resources through training and
development.
Make decisions and recommendations regarding field activities while
considering various independently analyzed alternatives;
collaborate with other departments to develop solutions.
Develop solutions relating to changes in policies and procedures
and company direction; interface with senior management, customers,
vendors, and clients to understand policies, procedures, and
milestones to create strategies that meet goals.
Complete all tasks given from management, including but not limited
to service calls, maintenance calls, and all other field and office
duties.
Company policy does not allow employees in this group to take
company vehicles home after hours.
Education/Experience/Skills of a HVAC Residential Installer:
Must have two or more years of combined experience performing
and/or supervising field or customer service activities.
Experience leading, coaching, and developing employees.
Lead by example
Flexibly and organized
Be a self-starter and able to motive team members
Licenses or Certifications Required of a HVAC - Residential
Installer:
Valid TN Driver's License and insurability requirements may
apply
Pre-employment drug test required
Well groomed, neat appearance
Lift up to 75 pounds; be able to push, pull, carry, or maneuver
heavier items (with additional manpower or appropriate devices);
carry ladders; work from heights, work in small crawl spaces.
Observe all company procedures and safety rules
Maintain accurate time records and send to payroll when
required
Work as part of our team to ensure customer satisfaction
Physical/Mental/Visual Requirements: Requires frequent standing,
walking, climbing, use of manual and bi-manual dexterity, fine and
gross motor skills, eye/hand coordination, near/far vision, color
definition, hearing, and speech. Heavy lifting required. Frequently
climbs, kneels, bends, steps up/down and/or reaches above
shoulder.
Physical Working Conditions: Works outside, exposed to excessive
cold/heat, excessive humidity/dampness and operates moving
equipment or vehicles. Rarely works alone, exposed to
dust/dirt/pollen, water, chemicals/ solvents/detergents/cleaners.
Walks on uneven surfaces or climbs ladders. Hazards may include
back injury.
PI185946186
Keywords: Roscoe Brown Inc, Murfreesboro , HVAC - Residential Installer, Professions , Murfreesboro, Tennessee
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