R00123500 Business Analyst- Vehicle Disposition

Company: Abacus Service Corporation
Location: Murfreesboro
Posted on: January 25, 2023

Job Description:

Requisition description

Engagement Type: Contract


Short Description: This key role helps determine the strategic direction of the department's core activities through the precise measurement and monthly tracking of key performance metrics surrounding Customer Service interactions with Consumers, Better Business Bureau,etc


Complete Description: This key role helps determine the strategic direction of the department's core activities through the precise measurement and monthly tracking of key performance metrics surrounding Customer Service interactions with Consumers, Better Business Bureau, State Agencies and Third Party Consumer Advocate agencies

The successful candidate will use these metrics and syndicated studies to determine the impact of our dispute resolution efforts against a variety of satisfaction metrics: Settlements, Repurchase, Trade Assist, and Retention. In turn, correlating recovery efforts in the areas of Service Contracts, Sales Tax, and auction sales.

This position will also be responsible for guiding management in the recovery process of all vehicles, development and tracking processes across two functional groups and coordinating reporting both internally and externally. Thereby requiring working knowledge of market analysis, data trending, and a fundamental understanding of market trends using complex data.

Supervises Vendor to ensure all processes are being followed.

Manage database tool for Customer Support. Continuously look for ways to improve the accuracy of the file and methodology. Regularly measure the effectiveness of processes and actuals and investigate variances to the business plan.

Is responsible for monthly creation/update of Customer Support tracking reports and dashboards. Leads the collection and consolidation of data for reports and executive presentations.

Prepare, analyze and present monthly, quarterly and annual results for management.



Coordinates with management to monitor the Customer Support vehicles to ensure that each responsible department participates with applicable activities.

Create/manipulate large data sets with precision, draw numerical relationships, and create compelling PowerPoint presentations for the Executive level.

As necessary, performs other special projects of which the above are not representative.

Additional Job Description
Additional Job Description
Job Knowledge and Skill:
Advanced computer systems knowledge, analytical ability, strong verbal and written communication skills and strong organizational skills to effectively interface with internal and external departments. Independent decision-making and strategic thinking. Must have excellent time management skills and the ability to successfully manage multiple projects simultaneously. Attention to detail and problem solving skills required.

Experience:
Five years of directly related experience at a professional level in a fast- paced environment. Experience with CRM systems, call centers, or automotive industry. Superior analytical skills and strong abilities to communicate quantitative findings succinctly. Able to work independently and demonstrate a proactive and positive approach to responsibilities and tasks. Proven ability to multi-task and manage multiple projects. Ability to research, simplify, and accurately present difficult concepts and information to executive management.

Education:
Bachelor's degree from an accredited college or university in a related discipline. MBA or Masters in related field preferred.

Computer Skills:
Advanced knowledge of Microsoft Professional Suite, with emphasis in Excel and Power Point. Experience with CRM systems (e.g. Salesforce, Seibel) and data analysis/reporting (e.g. Business objects, Tableau, SAP, Access).

Required / Desired Skills




Skill
Required / Desired
Amount
of Experience







Bachelor's degree from an accredited college or university in a related discipline. MBA or Masters in related field preferred.
Required









Adv knowledge of Microsoft Professional Suite, w emphasis in Excel and Power Point. Exp with CRM systems (e.g. Salesforce, Seibel)
Required






Global Candidate Requirements




Skill
Required / Desired
Amount
of Experience







Reference Check
Required









Employment Verification
Required









Skills Verification
Required

Keywords: Abacus Service Corporation, Murfreesboro , R00123500 Business Analyst- Vehicle Disposition, Professions , Murfreesboro, Tennessee