Commercial Analyst Incident Resolution

Company: VirtualVocations
Location: Murfreesboro
Posted on: August 28, 2024

Job Description:

A company is looking for a Commercial Escalations & Incident Analyst.

Key Responsibilities:

Collect, track, and review escalations and incident data objectively
Create processes to analyze, prioritize, and socialize potential initiatives
Execute and manage incident management playbooks and procedures for commercial businesses

Required Qualifications:

BA/BS or equivalent work experience
1-2 years of client service or problem resolution experience
Ability to synthesize data and analytics with attention to detail
Strong knowledge of banking products, policies, and procedures
Proficiency with MS Office, SharePoint, and Excel for data visualization

Keywords: VirtualVocations, Murfreesboro , Commercial Analyst Incident Resolution, Professions , Murfreesboro, Tennessee

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