Guest Service Agent - Inn at Opryland, A Gaylord Hotel - (20020118)
Company: Marriott International, Inc.
Posted on: February 14, 2020
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, youll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Inn at Opryland, A Gaylord Hotel, located at
2401 Music Valley Drive, Nashville, Tennessee, 37214 is currently
hiring a Guest Service Agent. Responsibilities include: Process all
guest check-ins, check-outs, room assignments, and room change/late
check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust
billing for guests. Communicate to appropriate staff when guests
are waiting for an available room. Advise guest of messages. Clear
departures in computer system. Coordinate with Housekeeping to
track room status and guest concerns. File guest paperwork or
documentation. Operate telephone switchboard station. Run and check
daily reports, contingency lists, and credit card authorization
reports. Supply guests with directions and information. Answer,
record, and process all guest calls, requests, questions, or
concerns; follow up to ensure each has been met to guests''
satisfaction. Arrange transportation for guests/visitors. Count and
secure bank at beginning and end of shift. Cash guests'' checks,
process all payment types, vouchers, paid-outs, charges, and
provide change. Notify Security of any reports of theft. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests'' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Brentwood, Tennessee; Goodlettsville, Tennessee;
Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna,
Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Murfreesboro , Guest Service Agent - Inn at Opryland, A Gaylord Hotel - (20020118), Sales , Murfreesboro, Tennessee
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