Guest Service Representative

Company: Thorntons (Kentucky)
Location: Murfreesboro
Posted on: September 11, 2020

Job Description:

• 
  
• Weekly paycheck
  
• Free Meals
  
• Free Dispensed Beverages
  
• Free Uniform Shirts
  
• PTW Points
  
• Team Member Referral Bonus
  
• 401(k) Company Match
  
• 
  Essential Job Functions (Responsible to)
  
  • 
    
  • Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
    
  • Ring all sales as discussed in the operations procedures.
    
  • Assure proper sale and accounting of money orders/lottery during shift.
    
  • Accurately account for price overrides, store use of merchandise, voids, returns and waste.
    
  • Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
    
  • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
    
  • Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
    
  • Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
    
  • Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
    
  • Clean the parking lot and grounds surrounding the store as needed.
    
  • Advise store management of any maintenance or safety problems.
    
  • Practices safe working habits that align with company safety rules
    
  • Properly uses the Guest Service Department for guest service issues
    
  • Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.
    
  • Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
    
  • Perform additional duties as assigned.
    
  • Maintain PAR levels as outlined on PAR sheet per store expectations.
    
    
    

Keywords: Thorntons (Kentucky), Murfreesboro , Guest Service Representative, Sales , Murfreesboro, Tennessee