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Helpdesk Agent

Company: KBM Enterprises
Location: Smyrna
Posted on: February 24, 2021

Job Description:

9 month contract with possible extensionremote for now Answer STS Service Desk Phone50% Create and route Service Now Incidents25% Tier 1 Customer Support and Troubleshooting25% The Customer Care Center operates a 24x7x365 Service Desk. The Service Desk provides Tier 1 technical support. The Service Desk Tier 1 support includes but not limited to, troubleshooting hardware failures, software issues and password resets. All incidents are logged and managed through the ITSM system. Successful candidates must possess excellent customer care skills including telephone, verbal and written skills. Beneficial skills include experience with customer care, Service Now ITSM software and Cisco Unified Contact Center IPT System. The successful candidate will be provided training on tasks, tools and procedures required. - provided by Dice

Keywords: KBM Enterprises, Murfreesboro , Helpdesk Agent, Sales , Smyrna, Tennessee

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