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Customer Service Rep/Dispatcher

Company: Roscoe Brown Inc
Location: Murfreesboro
Posted on: January 16, 2022

Job Description:

Classification: Non-Exempt
Job Type: Full - Time Position Available
L evel: Employee
Reports to: Call Center Manager
Date: 2021
Summary: Promote customer satisfaction by converting incoming customer calls into booked service appointments. Responding in a genuine and emphatic manner to all Roscoe Brown, Inc. callers.
General Duties and Responsibilities - (included, but not limited to):

- Convert incoming customer service calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues with promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Daily follow-up on lost opportunities.
- Process customer payments.
- Communicate with dispatch, Call Center Supervisor, and other leaders in the company.


- High School Diploma is required
- Proficient in English (oral and written)
- Proven track record in customer service
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment
- IT competent; good typist and proficient with phone systems
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications; active listener
- Sound judgement and critical thinking skills


Keywords: Roscoe Brown Inc, Murfreesboro , Customer Service Rep/Dispatcher, Sales , Murfreesboro, Tennessee

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