CSR - Customer Service Representative

Company: Cash Express, LLC
Location: Monterey
Posted on: November 24, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

*Responsibilities*
* Manage incoming calls
* Market our products
* Collect on accounts
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

*Skills*
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively

*Cash Express, LLC provided the following inclusive hiring information: *

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Monterey, TN 38574: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Cash Express, LLC, Murfreesboro , CSR - Customer Service Representative, Sales , Monterey, Tennessee