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Inside Sales / Service Associate

Company: Wayne Brothers Companies
Location: Eagleville
Posted on: April 3, 2024

Job Description:

Position Title: Inside Sales / Service Associate Date Posted: 01/09/2024 Location: Eagleville, TN Pay Range: N/A Application InstructionsPlease review position description and requirements and begin application online by clicking on the Apply Now above. Position DescriptionPOSITION SUMMARYAssist customers determining their supply needs, source and arrange the delivery of such supplies to the customer. Up-sell additional products and supplies. Support WBI sales and external sales made by Outside Sales Representatives.ESSENTIAL JOB FUNCTIONS

  • Determine customers' needs and recommend appropriate products and solutions
  • Follow a product/supply checklist for each customer's job and up-sell additional products and supplies
  • Answer telephones and enter sales orders
  • Interact with walk-in customers, enter orders, and ensure they leave satisfied
    • Support Outside Sales with customer orders, quotes, take offs, etc.
    • Work with Purchasing Rep when sourcing high volume order quantities for customer orders
      • Accept payment and apply it to the appropriate customer account
      • Coordinate customer pick-ups with the warehouse
      • Follow up on deliveries to ensure materials arrived on time with all items accounted for
      • Address and resolve service concerns, should they arise
        • Maintain timely and effective paper flow within department and other departments
        • Perform other duties and responsibilities as assigned
          • Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times. OTHER DUTIES
            • Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market.
            • Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume.
            • Train any additional customer service reps when or if hired.
            • Attend relevant product training to increase knowledge as required.
            • Attend and participate in relevant trade shows as required.PM20 Position RequirementsEDUCATION AND/OR EXPERIENCE
              • High school diploma / GED
              • 2 years of relevant inside sales experienceKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
                • Excellent interpersonal, communication and customer service skills
                • Ability to plan, prioritize and execute a daily routine
                • Knowledge of products that we offer
                • Driven to deliver excellent customer service
                  • Industry relevant product knowledge - Required
                  • Computer skills (typing, email, internet, Office / Excel) - RequiredWORKING CONDITIONS
                    • Indoors - Frequently
                    • Outdoors - Occasional
                    • Temperatures - Seasonal
                    • Loud Noise - Infrequent
                    • Forty to Fifty-hour work week - FrequentlyCERTIFICATES, LICENSES, REGISTRATIONS
                      • Valid driver's license
                      • OSHA 10-Hour Certification - Required
                      • Forklift Operator Certification - RequiredPHYSICAL DEMANDS
                        • Standing / sitting for long periods of time
                        • Talking on the phone for short or long periods of time Equal Opportunity EmployerWayne Brothers, Inc is an Equal Employment Opportunity/ Affirmative Action Employer. Read our EEO/AAE policy.PI9fca53853d82-31181-33324769

Keywords: Wayne Brothers Companies, Murfreesboro , Inside Sales / Service Associate, Sales , Eagleville, Tennessee

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