Agent-Guest Services- P/T - Gaylord Opryland Resort & Convention Center - (19076256)
Company: Marriott International, Inc.
Posted on: July 14, 2019
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, you'll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center,
located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is
currently hiring a Agent-Guest Services- P/T. Responsibilities
include: Process all guest check-ins, check-outs, room assignments,
and room change/late check-out requests. Secure payment;
activate/reissue room keys. Ensure rates match market codes,
document exceptions. Verify/adjust billing for guests. Communicate
to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest
concerns. File guest paperwork or documentation. Operate telephone
switchboard station. Run and check daily reports, contingency
lists, and credit card authorization reports. Supply guests with
directions and information. Answer, record, and process all guest
calls, requests, questions, or concerns; follow up to ensure each
has been met to guests'' satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of
shift. Cash guests'' checks, process all payment types, vouchers,
paid-outs, charges, and provide change. Notify Security of any
reports of theft. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests'' service needs; assist
individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships; support team to reach common goals;
listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Brentwood, Tennessee; Goodlettsville, Tennessee;
Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna,
Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Murfreesboro , Agent-Guest Services- P/T - Gaylord Opryland Resort & Convention Center - (19076256), Sales , Murfreesboro, Tennessee
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