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HVAC Assistant Manager

Company: Lee Company
Location: Arrington
Posted on: June 25, 2022

Job Description:

Summary of Job: This position provides mentoring, leadership and technical assistance as needed for the growth and development of the Facility Service organization. Manages and supports survey functions providing operational support to sales team. Maintaining strong customer relationships and delivering the highest quality possible to them.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supervise and directs a group of HVAC Technicians in the performance of their job both technically and administratively. This will be accomplished through direct supervision and intentional leadership.
  • Works closely with Dispatch:
  • Assure service calls are scheduled and dispatched efficiently. Review status of open and pending maintenance work. Work with Service Managers in placement of service techs to insure the right technical expertise is match to each account.
  • Hold Quarterly Contract Reviews with supervisors and Techs.
  • Report on KPIs (Contract Retention, Goals, Contests, Etc.)
  • Meet with Customers to build and maintain relationships.
  • Schedule Contract lost/accountability meetings.
  • Hiring of Technicians.
  • Mentoring and Training of Technicians. Including on-call support.
  • Meet one on one with Techs for goal setting and career path growth.
  • Our technologies performance accountability, making sure each technician is complying with the program we have set in place.
  • Performance audits of technicians in the field. Safety, Customer Service, Technical, Quality
  • Communicate and resolve any questions or concerns from customers regarding service calls and or maintenance related problems.
  • Reviews Service Reports periodically, keeping up with PM hours (RT AND OT) and coordinating with the correct parties to correct and resolve any deficiencies.
  • Review service reports with the billing team to address questions pertaining to billings.
  • Performance review of personnel (minimum, bi-annual)
  • Assistant Manager will work directly with the sales team when necessary, reviewing estimates and assisting in client site visits serving as an operational support mechanism.
  • Reviews contract estimates as necessary and helps to match right tasking to estimated equipment.
  • Assist in analyzing and reporting on Business Reviews.KNOWLEDGE AND SKILLS:
    • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures
    • Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail
    • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving
    • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
    • Computer and Technical Skills - To perform this job successfully, an individual should have knowledge of Human Resource systems; Microsoft Office Suite, as well as other applications as needed.
    • Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
    • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
    • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
    • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
    • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
    • Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates; exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others
    • Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results
    • Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results
    • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies feedback (internal and external); improves processes, products and services
    • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
    • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
    • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
    • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
    • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions
    • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
    • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals
    • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
    • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
    • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
    • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly
    • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
    • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
    • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
    • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
    • Initiative & Innovation - Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention
    • Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
    • Ability to write reports, business correspondence, and procedure manuals
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
    • Ability to apply concepts of basic algebra and geometry
      Preferred Education and Experience
      • Bachelors degree preferred
      • Universal EPA license
      • Seven to ten years of Commercial HVAC service experience and/or training; or equivalent combination of education and experienceLee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.Required
        Preferred
        Job Industries
        • Customer Service

Keywords: Lee Company, Murfreesboro , HVAC Assistant Manager, Professions , Arrington, Tennessee

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